Agent Workspace Chat Queue Availability Selection

[Kaylee Price2]

Please tell me I am not losing it. I saw documentation somewhere where the agents in workspace queues could have a drop down under Available status to select a check box next to the queues they are available in. Has anyone seen this? Something like this screen grab I found on community?

[Chandra Sekhar6 · Accepted solution]

Navigate to Presence States under Advanced Work Assignment

Open "Available" Record

Add the channels you want to display for agent to select

Then select Show Channels

[Kaylee Price2]

thank you SO MUCH. So we cannot show queues there right? we can only show channels. All of our queues are in same channel we were hoping to have the agents choose which queues they are in for the day

[Chandra Sekhar6]

In the queues we will be selecting the Service Channel.

[Kaylee Price2]

so would each queue have to have their own service channel?