How can an agent accept or decline the chat
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‎02-28-2022 04:36 AM
Would like to know more about agent chat and how does that work. How agents are connected through Virtual agent and how they get notified about it. What are other possibilities that a agent can get in contact with the user.
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‎02-28-2022 04:45 AM
This can be achieved by Advanced Work Assignment which works with Agent Workspace.
Make sure you install the plugins and play around with it.
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‎02-28-2022 04:47 AM
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‎03-01-2022 01:43 AM
Hi Navya,
Please refer to below video to understand how to set it up step by step.
Please find further videos here on YouTube
Please mark this comment as Correct Answer/Helpful if it helped you.
Cheers,
Hardit Singh