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Resolved! Virtual agent interactions

Hi all, Does anyone know how virtual agents interaction records get created after a conversation?and if so, how to populate other fields of the interaction record depending on the conversation? Thanks

Community Alums by Community Alums  
  • 1619 Views
  • 5 replies
  • 4 helpfuls

Resolved! Virtual Agent current interaction record via script

Is there a method to get the current Virtual Agent [Interaction] record in a virtual agent script? I am trying to access the current interaction record at the end of a conversation to determine if a live chat has occurred or not (based on assigned to...

Sean C by Mega Guru
  • 7157 Views
  • 18 replies
  • 7 helpfuls

Date Time component virtual agent

Hi all! I have a requirement that a person has to enter a start date + end date.I designed this adding to topic design 2 Date time components. I am unsure this is the best pratice...but now the requirement escalated to offer a better UX and when a pe...

Nuno Meira by Tera Contributor
  • 352 Views
  • 1 replies
  • 0 helpfuls

fallback topic not triggering

Hi All,We have set up our Virtual agent chatbot with custom topics in our San Diego instance. We have also created our custom fallback set-up topic. The same setup topic is also configured in the 'Conversation Interface > Settings > Virtual Agent > C...

pavithra8 by Tera Contributor
  • 2930 Views
  • 6 replies
  • 3 helpfuls