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Resolved! ServiceNow VA Teams Integration Assistance

Need a little help, receiving an error that the ServiceNow instance for the employee center link in the teams tab related to the VA Teams Conversational Integration is refusing to connect. Any suggestions on what is need to get this linked will help....

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Invoke widget(Virtual Agent) from UI page

Hi , 1. I'm looking to invoke Virtual Agent widget from a ui page (which will be called from a ui action)Basically looking to invoke chat from incident on click of a ui action2. Also want to know if there is a way to avoid recording the conversation ...

Asha8 by Tera Contributor
  • 364 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent Catalog Item Response

I have a request to present a catalog item to a customer when a unique phrase is entered into the Virtual Agent.  For example, the phrase "Get help with a report" should simply return a catalog item that the user can click on to go to the catalog ite...

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Community Alums by Community Alums  
  • 1149 Views
  • 6 replies
  • 1 helpfuls

Resolved! Issue with Virtual agent Designer

Hi All, I'm trying to create a new flow for virtual agent where i'm redirecting the user to a service portal URL based on his choices. I'm receiving the following message in the test window. [PREVIEW ONLY] subflow link_unfurling was called. Please vi...

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Sathya10 by Tera Expert
  • 1249 Views
  • 2 replies
  • 2 helpfuls

Training - Needit topics - Test doesn't work

I'm trying to do the exercise at https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer/app_store_learnv2_virtualagent_utah_exercise_interact_with_a_user But clicking Test in Studio brings up the Default ...

CliffB by Tera Expert
  • 526 Views
  • 2 replies
  • 2 helpfuls

Resolved! How 'virtual agent' be able to search everything(articles, catalog items, incidents...) after user enter request at the beginning in the main menu ?

Dear all,  I have seen a very cool demo about virtual agent done by servicenow: When you type any request at the beginning of the virtual agent(such as business travel), It can automatically recognize whether you are looking for an related article, a...

Junyu by Tera Contributor
  • 3371 Views
  • 5 replies
  • 3 helpfuls