Hi All,
Currently I am working on a scenario where I have created an AI Agent in our ServiceNow Zurich instance and published it on the Virtual Agent. The agent is visible and active in the Virtual Agent, but it is not able to recognize or map the user queries to the configured intents.
Steps followed:
1. Created and trained the AI Agent.
2. Activated and enabled on the Virtual Agent.
3. Verified that the agent is active and available in Virtual Agent.
4. Tried multiple test queries that should match the configured intents.
Issue:
The AI Agent is not identifying the intents correctly in the Virtual Agent conversation.
Could you please guide me if there is any additional configuration required or if this is a platform issue?
Thanks & Regards,
Deepak Tomar
