Auto link servicenow profile to messaging apps
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-25-2022 02:31 AM
Hi experts,
I'm trying to achieve auto linking users' servicenow accounts to the 3rd party messaging app. I'm using the virtual agent api, and getting a popup saying "Link to servicenow" or "continue as guest".
I want this to be automated instead. Users' accounts should be linked without any such popups. Is there a way to achieve the same?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2022 12:22 AM
Hi,
That option is checked, but as per the docs we need to fill in the "Link account action" field (which is read only for me) with the corresponding account linking script.
https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/reference/ccci-account-auto-link.html
Can you please help me understand if just the auto linking checkbox should be enough?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2022 06:42 AM
Can someone please help me with this?
I am using the VA Bot to Bot Provider
I have checked the auto-linking field to true. I see a new field "Automatic link action" field showing up as soon as I check "Auto link servicenow Profiles" field to true.
Does it mean I need to add some link action script there?
