Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

get the inputs added by user in Virtual agent

Hi, I need to create a report which should display the list of user inputs provided by the end user while he started the topic. For example - I am end user and after opening the VA I added input - "I need to check my case status", So I need to create...

Community Alums by Community Alums  
  • 828 Views
  • 4 replies
  • 0 helpfuls

Can we tell if user clicked a link?

As we all know, the Fallback topics present links to KB articles or Catalog items.Is there any way to check if a user clicked on one of the provided links? There has to be a way!  I hope!

Lynda1 by Kilo Sage
  • 1236 Views
  • 7 replies
  • 3 helpfuls

Resolved! Agent Chat Portal Conversation

Good day all,We are in the process of migrating to AWA and Agent Chat.  Up to this point, I have AWA configured with queues and have agent chat configured.  When on the portal and a conversation is initiated, the agent receives this as a chat. (The a...