Unable to publish NLU model
Unable to publish NLU model as Publish button is not visible.
Forum Posts
How to add multiple attachments from Virtual Agent while creating the Incident?
How to add multiple attachments from Virtual Agent while creating the Incident.
Integrating Voice Recognition into Virtual Agent (Web Speech API)
Hi ServiceNow Community, I'm exploring ways to enhance the user experience of ServiceNow's Virtual Agent by adding voice interaction capabilities. Currently, I'm focusing on enabling users to interact with the Virtual Agent via voice, both on web bro...
Entity Recognition - Human readable static choice
In this Virtual Agent Academy: Getting Started with Entity Recognition video at 16:23 the speaker says he will go back and demo how to give the static choice a human-readable label and then doesn't. I've tried using sys ui messages like someone in t...
Virtual Agent Triggers Incorrect Topics
Hi everyone,I have a list of utterances that are triggering incorrect topics, I have used the feedback feature to test the model and improve the prediction. Train and published it and it still triggers an incorrect topic.How can I avoid this behavior...
Resolved! Proactive Triggers on external websites
Hey! Wondered if anyone has manged the below yet: We have managed to get the proactive trigger to work on our CSM portal on servicenow, however we set up the URL trigger as well with our website in the URL contains "Website.namehere.com" But this i...
Resolved! NLU virtual agent topic
Dear All,I have some basic questions about NLU. I have enabled the NLU and i have created a Model/ intent then i have created the 6 utterances and also created same 6 test cases under test model and i have not created any entities under same intent. ...
Show Notifications getting in the way
I have Virtual Agent notifications turned on for a couple of years now and lately, I have been seeing the Show Notification run on phrases that have nothing to do with show notifications. Here is an example: [08:00] user name: I do not have access t...
Open a Topic Automatically onclick of a button
Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...
Resolved! Proactive Triggers set Virtual Agent icon back to OOTB
Hi all,I've just installed the Proactive Triggers plugin on our DEV instance. It works perfectly fine, however I have noticed that its reverted our Virtual Agent icon back to as it was OOTB. I set the icon using a style sheet attached to the Portal T...
NLU bringing very wrong results with 100% reliability.
We have identified strange results using NLU. Some expressions that are not registered in the intent are achieved with 100% reliability. In addition, by using random letters we also hit some intentions the wrong way. Even giving negative feedback on ...
Expert Feedback Loop Issue
Hello all, Someone decided to write a novel for an utterance that the expert feedback loop found. We had this marked as not sure and accepted some other items. After is when I attempt to train the model to complete the process and I am getting:Except...
Resolved! Using custom ui in ATF returns different components every time.
I am trying to fill out Risk assessment for a change record with ATF. I am creating a new record in the ATF test but every time I retrieve the Risk assessment components it returns the same components but with different ID's and the ATF is returning ...
Hi All,
I am having a doubt that if some user books an appointment in walk-up in one location so that user should not be able to book an appointment in another location till that first location booking status is on hold any idea on this ?
Resolved! Virtual Agent chat window changed In Washington DC
It seems the Virtual Agent Chat had changed a bit when it comes to displaying the topics at the end of the chat. In Vancouver we had them centered and larger icons. In Washington DC they are adjusted to the right and smaller. Does anyone know how to ...
