I have been building an integration with a virtual agent using CCIF as a framework according to the ServiceNow documentation. In my external chat, I can start the conversation, receive the greeting, automatic messages, topics, I can select the "live ...
Hello Experts, in virtual agent I have a topic block called "Survey" which I added to my setup topic. I would like to display link depending on choices made in survey. Is it even possible? Kind RegardsKuba
I created a flow in Virtual Agent on my PDI (Washington release), but I can only see two intents in the list for the 'Setup Topics Model'. I want to use the Live Agent intent for my flow. Additionally, I see this error message on the home page:'Some ...
Hi All,I have a requirement to create a UI Action(close task). This Ui action has to be available in both Form Action and List Action. Please suggest how to utilize both Form and List actions by using a single UI action creation.Best Regards,Pavan.
hi all, Is there a psot with the list of steps how to configure VA demo for HR and IT? thanks,
Hello, I need to Pass tags <Remove>R</Remove> in a new line like below, I tried using \n but i am not able to add in a new line how do i pass ? "Content": [{"ID": "123","Name": "Name1"<Remove>R</Remove>}{"ID": "1234","Name": "Name2"}] Here is the s...
Hi,I am not getting complete agentInfo object("agentName" and "agentAvatar" is missing in the below screenshot) when the agent Replies, this JSON we are getting to a webhook, that we have configured in All>Outbound>RestMessage > VA bot to bot. Earlie...
Hello All, Need help on how to pass array values into a JSON object dynamically,Below is the post method payload format i needed "Content": [{ "client": "123", "Name": " Name1 "},{ "client": "123", "Name": “Name2 "},{ "client": "123", "Name": "Nam...
Hi,Our requirement is to ensure that any untrained utterance a user provides should trigger the default fallback. However, we observed that even though the utterance "create account" hasn't been trained, the system responds with "Thank you for using ...
Hi,We are experiencing the message "I want to be sure I got this right" is being triggered unexpectedly.And also we referred this below document(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1554738)which states that this mes...
We are having an issue with Agent Chat where if a user or agent enters the ticket number in the chat then the chat is automatically closed. It appears what is happening is that the "Assocate Record" option is being engaged and associating the Interac...
Hi all, I am attempting to turn on the ability for a user to speak a language other than the preferred language set on their HR profile and have the VA switch to that language and continue the conversation in that language, but I am running into a we...
There is a requirement to create incident whenever user is trying to connect to live agent. If there is no agent present, we can create incident easily but if agent is present and not accepting or rejecting the chat then there should be incident crea...
Hi,Initial bot to bot transcript is not added to the interaction transcript but I can see it in the agent chat window..Only messages starting from connect to live agent get captured in the transcript.Can we capture the history of the chat that happen...
What is the name of the OOTB knowledge search flow for the chatbot? Do I need to download any plugins?Based on the information I found online, I have installed two plugins:Glide Virtual Agent [com.glide.cs.chatbot]: Used for creating new flows.ITSM V...
