How to make visible Virtual Agent, only for specific users or countries?

[GiovanniMaD]

Hi, 

I would to know how to configure the visibility of Virtual Agent chat (the Pop-up that appears in the catalog portal), for a specific country. 

I understand how to do it with topics, I just need to know if there's an UC specific to make it visible or hidden for some users. 

Thank you 

[Dr Atul G- LNG · Accepted solution]

Hi @GiovanniMaD 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830796

Resolution

• To display the VA icon in the service portal using Agent Chat configurations(sp_agent_chat_config):

Uncheck the "Public" option and specify the required roles to ensure the VA icon is visible only to selected users.

• If you are using Virtual Agent Service Portal Widget (sn-va-sp-widget) widget, please specify roles on the widget.

Follow knowledge article KB0960018.

[Dr Atul G- LNG · Accepted solution]

Hi @GiovanniMaD 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830796

Resolution

• To display the VA icon in the service portal using Agent Chat configurations(sp_agent_chat_config):

Uncheck the "Public" option and specify the required roles to ensure the VA icon is visible only to selected users.

• If you are using Virtual Agent Service Portal Widget (sn-va-sp-widget) widget, please specify roles on the widget.

Follow knowledge article KB0960018.

[Tanushree Maiti · Accepted solution]

Hi @GiovanniMaD 

Refer these resources:

https://www.youtube.com/watch?v=x4AwX1FqfCo

Display VA chat icon as per user location 

KB0830796 Restrict the Virtual Agent Icon to only be displayed to specific users 

Display VA chat icon as per user location