Hi everyone,I’m experiencing an issue when testing my AI Agent and Virtual Agent topics. Every time I run a test, the conversation stops and shows this message:“I'm having technical issues and won't be able to continue this conversation.”What’s confu...
Hi Team, We have done logo and colour changes to virtual agent chat box in Conversational Interfaces > Settings.But still the changes are not reflecting in portal. As we have done page refresh cache.do and login - logout. crossed checked in Service P...
Hi Team, I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not wo...
Hi everyone,I'm trying to set up the Google Chat integration for Virtual Agent in my PDI but have run into a problem. What I've done:Installed and Activated the Glide Virtual Agent plugin.Installed the Google Chat Integration for Virtual Agent plugin...
Hi,My client is facing slowness in HR agent workspace whenever they open HRC and HRT it is taking longer time and same issue is not there for my account and when I impersonate the client also unable to reproduce the slowness.Please let me know what a...
Hi All,We have an issue wherein when the manager goes to agent workspace and open an HR Task with checklists it loads more than 5sec when it used to load less than it before in classic workspace. Has anyone experienced any slowness when loading recor...
Is there a way to inject messages coming from the Genesys Open Messaging into a Live Virtual Agent Window? We use Scripted REST to receive payloads coming from the Genesys Open Messaging and want's to display that message to the virtual agent window....
Kb article should not opened in new tab and chat should not end when user click on Read more.
I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before? We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...
i want to create the custom topic block that use to create the incident in virtal agent
I am getting this "Undefined" where our Virtual Agent logo usually is located on the AI Search Fallback responses. The logo appears correctly on all other responses, just the AI Search Fallback shows this. Any ideas where this is configured?
Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause? It says to wait, but I've tried multiple times over the p...
We had VA running just fine. YokohomaWhen searching if someone searched for a catalog item, it would show the item, then they could click the link and it would open to the Employee Center catalog page - /esc?id=sc_cat_item&sys_id= Now it's going to -...
When creating NLU custom topics for Virtual Agent, there are scenarios where the VA has to obtain 3-4 or even more piece of information so that it can be updated in the incident description. As of now the topics/workflows are designed in a way that -...
We need to configure the following controls in our ServiceNow instance to enable accurate and consistent tracking of Virtual Agent deflection metrics.These controls are specifically aligned with our implementation of LLM-based Virtual Agent topics, w...
