so, i have a usecase in servicenow that I have to send a virtual agent notification to the user, I need to add it in a flow and it waits for 20 mins if the user interacts with the record. the thing is i have created a virtual agent topic, attaching t...
Hi everyone,I’m currently implementing an AI Agent to help users create incidents through chat. The agent asks a few clarification questions, drafts the incident details, and then creates the incident after user confirmation.We would like to allow us...
Hello Team,I have two requirements related to the Virtual Agent configuration and would like to share a status update along with an issue I need guidance on.Requirement 1 – Custom Fallback Message (Completed)I have successfully configured a custom fa...
Hello community,I'm still working my way through AI and Now Assist but I have a quick question but may require a longer answer. I'm required to do set up an integration with ServiceNow and Slack.The Use Case is Conversational Incident Management, whe...
Hello everyone, I have a requirement to change the background color for these buttons and apply a custom red border to it.Changing background color , I have done it via sys_cs_branding_setup and I am looking for a solution to apply a red border. Than...
Hello, We are using the Now Assist Panel (Platform), with Response streaming enabled. By default, the free-text input field ("Reply to Now Assist...") is available to the user at all times, alongside the suggested topic tiles.We would like to restric...
Hi Team,I am working on a custom Service Portal dashboard and have the following requirement:Display a "Request Progress Timeline" where Job requests are grouped by their current state and displayed from left to right in the following order:DraftAud...
Hi everyone,I'm working on a use case where I've created an AI Agent in AI Agent Studio. The AI Agent is designed to interact with end users who want to integrate ServiceNow with a third-party application. It asks a few questions to gather the necess...
I have a topic that is active and accessible via Virtual agent. The problem is when I am trying to update the Topic it is not displaying in the Designer. I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks u...
Hi all,I'm using the Virtual Agent Conversational Catalog, where users order catalog items through chat instead of the standard Service Catalog UI.I'm struggling to track these requests afterward. Specifically:Can I distinguish RITMs/REQs created via...
hi,When Live agent is not available, we are sending a message as below[Please ask your question <a href="/sp?id=support_case" target="_blank" rel="noopener noreferrer">here</a>. " ]this is existing code in bot response message. It is opening support ...
Any links to solve the simulator task "Create Entities (Content)" and "Train the NLU Model (Content)" for virtual agent assessment simulator (xanadu)
Hello!I was creating new Vocabulary Sources and Entities for one NLU Model (it's included in a Multi-lingual NLU Model set). After creation, I trained the model, and then when I tried to test in the NLU Workbench, the website threw an error:Exception...
Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...
Hi, Could you please help me i am strggling to disable history and show only 24 hours of history to users on the virtual agent chat. If i use skip_load_history: true in server script of agent chat record. it is disabling all history also when user is...
