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Forum Posts

Utterances are triggering incorrect topics

Hi all, Context: Utterances are triggering incorrect topics when end users interact with the virtual agent.Actions Taken:Submitted feedback via the NLU Workbench test panel, marking the utterance as not relevant to any model.Verified the feedback is ...

how to send a meeting invite from ai agent?

I am building an use case using ai agent, one scenario is to send a meeting invite to the manager through ai agent. would be better if its team/webex/zoom.Can anyone guide me how to create an meeting link through ai agent and that link to employee ce...

Apaul by Tera Contributor
  • 189 Views
  • 1 replies
  • 0 helpfuls

Coalesc script on Integration Hub Import

Hi All I have just set up the Intune Spoke and I am now using the capability of the Integration Hub Import to automatically pull data from Intune on a schedule. I need to create a Transform script to stop the same device being added every time the sc...

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Virtual Agent profile icon not showing

Hi, Recently we enabled Virtual Agent in our portal and we designed a custom branding configuration for it. In that branding, we have a custom live feed profile connected with it with its own icon. Unfortunately, the icon is not displayed in the widg...

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Ivan Delchev by Giga Contributor
  • 6464 Views
  • 11 replies
  • 8 helpfuls

Resolved! Call Support in Virtual Agent

I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option   Thanks

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poonamv by Tera Contributor
  • 278 Views
  • 1 replies
  • 1 helpfuls

Change response of Virtual agent

Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...

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