I have configured the queue count during a live agent transfer in the Virtual Agent and displayed it as a system message using the script below. However, I am looking for options to dynamically track and update this count in real time. Is there a way...
Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause? It says to wait, but I've tried multiple times over the p...
Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...
We need to configure the following controls in our ServiceNow instance to enable accurate and consistent tracking of Virtual Agent deflection metrics.These controls are specifically aligned with our implementation of LLM-based Virtual Agent topics, w...
I've been through the wide variety of documentation and videos. Many of them are a couple of years old or older.My development environment is Xanadu. I've configured the rest api and I'm able to connect via Postman, start a conversation, start a liv...
Hi everyone,I’m working on configuring ServiceNow Virtual Agent to search content stored in Microsoft SharePoint and return relevant results within the VA chat. Use Case:When users type something like “leave policy” or “remote work guideline” in the ...
HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.
For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow. Please let me know the solution for this query.
Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...
Hello,In this SN Support article KB1160286, it describes a multi-tenant single instance scenario being supported, where we can have multiple MS Teams tenants connected to a single ServiceNow instance... but via a separate "Bot" for each I have been ...
Is it possible to display "Show me everything" first and only then Promoted Topics?
I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
Hi Everyone, I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...
Hi Team when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'Can someone let Help me to fix it,please?
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
