virtualagent more options remove the screen and add it in support options
Hi Team,we have more options is virtual agent screen i want to remove that option in screen and need to add in support option 3 dots place right corner. is it possible
Forum Posts
Some features may not be available because the connection to NLU Service is not available. Please tr
Hi Team, while creating intent for model in virtual agent it shows me below error "Some features may not be available because the connection to NLU Service is not available. Please try again later". Due to this error, I am unable to create intent. Pl...
A2A Implementation Guide for Genesys Cloud and Service
Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality? Note: I have successfully integrated Unified Experien...
Virtual agent
Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.
Microsoft Copilot integration with Now Virtual Agent
Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...
How to make assignmnet group default when an interaction is created via virtual agent
Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...
Resolved! Dynamically Hide Sub Category field if there are no options to select
Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...
Resolved! Dynamic SLA Condition using "hasRole"
Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...
How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?
Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...
AI Agent enabled on Virtual Agent not recognizing intents
Hi All,Currently I am working on a scenario where I have created an AI Agent in our ServiceNow Zurich instance and published it on the Virtual Agent. The agent is visible and active in the Virtual Agent, but it is not able to recognize or map the use...
dynamic field on catalog item through Virtual Agent
I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.
We have 31 topics, however when I ask virtual agent "show all my options", it can only display 2
We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?
The experience is totally different in virtual agent in employee center and "test assistant"?
The experience is totally different between virtual agent in employee center and in virtual agent designer page's "test assistant"?
Virtual agent "i need more help" fails and second time and ends conversation
Hi All, In Virtual agent, when we search some item , it gives proper result with an option to "Show more on [searched itemName]" Upon selection"Show more on [searched itemName]" it gives further results from catalog and KB articles and give one "I ...
Classic VA Topic conversations - VA Now Assist: effort worth to setup new TA Topics
Hi all, I really hope someone can help me with the following. We are planning to make a big effort to create many Virtual Agent Topic conversation in the "Classic" version. I was wondering if this is the money / time worth as so far i understood, Vir...
