Is there an ability turn on/off Dynamic Translation for Virtual Agent and Agent Chat based on portal (e.g. want it to work on the Service Portal but not on the Employee Portal). Since this isn't supported OOTB, is there any workaround we can provide ...
Has anyone implemented Now Assist and Microsoft Copilot?If so, what did Microsoft Copilot add in Virtual Agent?
I'm attempting to set up Slack as a messaging client for Virtual Agent but can't get past the initial install page.I have the necessary plugins installed, so can see the following; After clicking "integrate with now virtual agent" a new tab opens wit...
Hey guys!After connecting the virtual agent with Teams, the messages from the setup topics/name of topics in Teams are not being translated into the users' language. Using the VA through the portal by putting the person's profile in another language ...
Hi Community, I'm struggling to find where can I modify this message its being displayed on MS teams every time you need to approve something, see image bellow: Where is this coming from ? I want to customize it a bit any help, would be really appr...
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
Hello, Is there a way to remove "I want to be sure I got this right. What item best describes what you want to do?" this kind of suggestions from VA when user enters their query. Requirement is to display direct response to the query instead giving ...
We have enabled Microsoft Azure OEM Translator Service Spoke Not working but it is not working on agent side and chats are still appearing in customer languages.
Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, wha...
Can we make incident in progress if users reply on MS teams chat from conversation integration from MS teams. There is one table sn_tcm_collab_hook_ms_teams_chat whre all chats are stored but not able to get how can we identify that incident caller h...
Hi,I am facing the issue Virtual Agent(VA) if i try to create the topic it is not working.If i create one it is not working and also existing topics are also not able to find. Thanks
hi I have used post chat survey. Issue is , it is mandatory for each user .Please suggest , if we can make it optional. ThanksUjjwal
Hi team, For now mobile, we want to change the colours and add branding to it. Anyone has idea how to do it.I went to the Mobile App Theme table (sys_sg_client_theme) gave the respective colours but not reflecting in the now mobile
Hello Everyone, I have created a topic in Servicenow Virtual Agent which takes incident number as an input. Once provided, it lists down actionable items like assign it to self, update the work notes, change the state of an incident. The logic for th...
Hello, I am looking for full guidance how to extract a report covering the ¨Approval Requests Notification¨ available in the ServiceNow Virtual Agent (connected on MS Teams), with the following reports: 1. Volume of Request Notifications sent2. Vol...
