Now Assist Virtual Agent chat bot will search KB first or topic first?
Now Assist Virtual Agent chat bot will search KB first or topic first? Thanks.
Forum Posts
Continue the same chat conversation using virtual agent
1)Open https://bursar.uchicago.edu/en2) Click Chat3) Click Show Me Everything4) Click Bursar Chat Agent Chat5) Populate to 2 Optionsi) I am a studentii) I am not a student6) If you click I am not a student they stays in the same page7) If you click I...
How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?
Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...
Resolved! How to handle agents online/offline status for Live Agent
For me I created a script variable called agent_online:(function execute() { if (vaSystem.isLiveAgentAvailable()) { return true; } else { return false; } })()After the variable has been created Agent Online branch condition is (Screenshot below): (f...
Error in the Lab Virtual Agent Simulator (Course) / Create NLU Intents (Content)
Hello everyone! While running the Virtual Agent Simulator (Course), I was unable to create the intents in the Create NLU Intents (Content) step using the Lab Instance, as I was encountering the following error: "Some features may not be available bec...
Dynamic translation error message
Hello, I have configured the Dynamic translation in my test instance(for testing purpose), and it works fine with Microsoft Translation after configuring the Azure credentials.The problem I currently face is that: I have the translator button next to...
Virtual Agent Designer – Unhandled Exception: TypeError: Cannot read property "label" from null
When attempting to open a topic in the Virtual Agent Designer, the designer fails to load and throws the following error:> Unhandled exception> TypeError: Cannot read property "label" from nullThe topic tab opens in the designer but the canvas remain...
Virtual Agent-warning message 'The conversation is timing out, are you still there' does not appear
Hi everyone,I am testing Virtual Agent inactivity timeout in ServiceNow and facing an issue.Requirement:Show a warning after 25 minutes of inactivity and automatically terminate the conversation after 30 minutes.Current configuration:com.glide.cs.idl...
Custom Dynamic Translation build
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
Resolved! Request Catalog Item - Automation
Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...
Virtual Agent - Survey is not getting triggered if the live agent is not accepting the interaction
Hi Team, Configured the survey on post chat condition, however in case of 1. agents not logged in - system is triggering the survey2. agents logged in system and available but not accepted the chat interaction - in this case system is not sending any...
Resolved! Virtual Agent - remove/hide greeting message
Hi everyone,As shown in the attached screenshot, I need to completely remove the message inside the box "What's your issue or request..".Is it possible to do this? I tried deleting the record directly from the sys_ui_message table, but it still keeps...
VA and AI agent always return "I'm having technical issues and won't be able..."
Hi everyone,I’m experiencing an issue when testing my AI Agent and Virtual Agent topics. Every time I run a test, the conversation stops and shows this message:“I'm having technical issues and won't be able to continue this conversation.”What’s confu...
Virtual Agent changes are not reflecting in EC portal
Hi Team, We have done logo and colour changes to virtual agent chat box in Conversational Interfaces > Settings.But still the changes are not reflecting in portal. As we have done page refresh cache.do and login - logout. crossed checked in Service P...
Virtual Agent RUN AI Search does not work
Hi Team, I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not wo...
