Branding in virtual agent

JSINGH4
Tera Contributor

‎04-19-2024 08:12 AM

Hi

 

I am trying to change the branding for virtual agent in dev but when i go to /sp mode it does not update. I am saving it and it shows in branding that its updated but not in /sp mode. Can you advise further?

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Sujatha V M
Kilo Patron
Kilo Patron

‎04-20-2024 11:47 PM

@JSINGH4  If you are trying to change the virtual agent branding of "/sp" page (Service Portal). You need to update in "Default Branding" but in your screenshot its EC Branding which is actually employee center branding. 

 

Default Branding : Before header change (Preview Image)

SujathaVM_0-1713681781360.png

 

Default Branding: After header change (Preview image)

SujathaVM_1-1713681822345.png

 

Service Portal (sp) : 

 

SujathaVM_2-1713681940809.png

 

Employee Center Portal (esc) : No changes

 

SujathaVM_3-1713682031798.png

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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