Hi Everyone,
I'm new to using virtual agent and am in the process of trying to set up topics and change the greeting. The out of the box greeting is Hi, I'm your Virtual Agent. Let me know how I can help you today. and I would like to customize this for our instance. I've tried changing the message at sys_ui_message but it is still showing the original message. See attached. Does anyone have suggestions if this is possible.
thanks so much!
Hi there,
It should be possible doing this with UI Message. Also just quickly reproduced, works instantly:
Have you also tried to clear cache, close the chat, start a new chat, double checked the key is literally the same as the old message?
The quick way, using the existing OOB greeting topic and not modifying the behaviour (how and when the greeting message is displayed or what happens after), is to simply adjust the value of this property:
com.glide.cs.general.welcome_message
Go to sys_properties.list and search for "com.glide.cs.general.welcome_message" and when you bring it up, put the message in the "value" section:
...but if you want to configure the behaviour of the greeting beyond just the content of the greeting message, you set this up in Conversational Interfaces ("Conversational Interfaces > Settings" from your Nav Menu)
By defining the Greeting topic...you'll want to copy & configure the oob one and associate it here, if you want to customize the topic (the OOB topics are read only).
....but once you have the topic set up, you need to edit the topic itself to modify the content using VA Designer ("Conversational Interfaces > Virtual Agent > Designer") and search for the "Greeting" topic you setup already (search for the name you gave it when you copied previously).
