Can I disable the Virtual Agent Show Me Everything button?

[Srijan]

Is it possible to disable the 'Show Me Everything' button? When I provide any utterance like 'help me', each time or alternately the 'Show Me Everything' button comes up along with the text 'You can type your request below, or use the button to see everything that I can help with.', instead of the custom help topic that i have created. 

I want the bot to respond with the custom help topic of mine instead of the show me everything topic list. Is there any way possible to disable this default feature as I don't require it in my virtual agent?

[Ankur Bawiskar]

@Srijan 

yes you can remove that option

please check below links

Virtual Agent: Hide "Show me everything" button

Hide certain topics in "Show me everything" in Virtual Agent

Regards
Ankur

[Srijan]

Hi Ankur,

Thank you for your response. I have already gone through these links.

Virtual Agent: Hide "Show me everything" button - this link talks about editing the send topic picker script action from the greetings topic. However I already have my custom greetings topic that doesn't have the send topic picker script. 

The problem I'm facing is with 'help' intent. Anytime there is a help keyword in the utterance , the bot responds with the 'Show me everything' instead of the custom Help topic that i have created. I also have added this custom help topic i the general settings under 'Explore help topic'. But still its of no effect.

[Ankur Bawiskar]

Hi,

so you have created custom Help Topic and did you add that help keyword in that topic so that Bot knows which topic to show when user types help

Regards
Ankur

[Muralidharan BS]

HI Srijan, 

Try this, it may help. 

1. Make the virtual agent capabilities topic inactive

2. "help me" utterance is linked to "virtual agent capabilities" so remove those utterances and train the model. 

3. If you are not using NLU, go to sys_cs_topic and remove the key phrases. 

Thanks