Hello, We have recently deployed ServiceNow Agent Chat, and we have a request from our stakeholders to be able to provide a mechanism to search the KB article before presenting an option to connect with a Live Agent. We have an enormous amount of KB...
For example, If I request translation for a notification, after translating and publish the translation, the Localization Task will create a new Update Set. I want to know how to automatically add the change record to current update set, neither crea...
Hi All, How to Re-open or Cancel Incident using Virtual Agent?Is there OOB functionality where if we select any incident then it asks to cancel the incident and updates the worknotes and changes the state to cancel? Regards, Harsha
Hi,Is there way in the Virtual Agent topic initially to grab the NLU intent value that re-directed the user to the VA topic?Regards,Ayman
Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.Can we Implement in our PDI ?
Hi, I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Of...
I want to adapt the Dynamic Choice Input in Virtual Agent. I need the Location Field from the Printers Table 'cmdb_ci_printer' to be shown as reference for dynamic input.End user will choose from the locations available in the table via VA - dynamic ...
Boa tarde, tudo bem? Me chamo Victor e queria uma ajuda! Estou construindo um agente virtual na plataforma (utilizo a verso Vancouver) e quero verificar se o agente bot consegue transferir o chamado para uma fila específica através de palavras-chave...
I have a requirement to create a topic: View KB, if user selects that then VA should display the list of KB categories then base on users selection of KB category, VA needs to display the KB article under that category. I have created an SCRIPT INCLU...
In my PDI: 1.I am getting this below error whenever I navigate to nlu workbench->modelSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with ...
I recently inherited a SN instance and I am going to be working on building a Virtual Agent to support IT requests. This instance has an employee portal set up and when I go to it I see the chat icon is already present. When I click the chat icon, a ...
I would like to run two virtual agents in same instance and those agents need to run independently and contains same topics it selfiesHow to archive this??
If a case is created through Virtual agent is not populated as virtual agent in the channel field in case form. It is populated as WEB in case form. Please help me to fix this..
Hey all, I am trying to add a chat satisfaction survey for Virtual Agent. The customer should be able to select from two options on one question like: Overall Satisfaction with this chat session? Great (thumbs up emoji) Not great (thumbs down emoji)...
On the VA on the portal, the live profile picture is showing up on both the chat header and chatbot, even though they are both different images, also the chat header words are not displaying on the VA. Also on the "sp_agent_chat_config.do" I made sur...
