Our team has implemented using a virtual agent to notify us when records are updated, but the notifications are not showing up.The following is a list of objectives and work done to implement the system, and we would like to know if there are any mis...
I am having a weird issue when running the VA Topic Recommendations in my test and production instances. However, I am not receiving any errors in my dev instance. I have checked the versioning to validate they are all running the same version for th...
Error MessageonSubmit script error: TypeError: Cannot read properties of undefined (reading 'replace'):function onTemplateFieldSubmit() { var allowMultipleCarets = false; var CaretValidationError = function(message) { this.message = m...
Hi folks, Iam new chat bot, i am using OOB topic block " contextual search" in topic flow. In that there is input mapping section has following fields are context(string ) and query(string) , I do not know what would be entered to those field. I ha...
Hi, Sorry for keep asking questions these past two days. I'm new to VA, please bear with me. In a custom topic block called "contextual search 3", I have a boolean variable called "no search result" that asks the user whether he/she would like to as...
Hi, I was wondering how to create/open a request within VA? I see there's a topic block called "create incident", is there something similar for request? Thanks!
Morning ServiceNow community I am posing the question if anyone has attempted or has accomplished a dynamic Incident Form. We have mulitple record producers that create an incident on submission as our differentTech teams require specific questions ...
Hi, I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Of...
I recently inherited a SN instance and I am going to be working on building a Virtual Agent to support IT requests. This instance has an employee portal set up and when I go to it I see the chat icon is already present. When I click the chat icon, a ...
If a case is created through Virtual agent is not populated as virtual agent in the channel field in case form. It is populated as WEB in case form. Please help me to fix this..
Hey all, I am trying to add a chat satisfaction survey for Virtual Agent. The customer should be able to select from two options on one question like: Overall Satisfaction with this chat session? Great (thumbs up emoji) Not great (thumbs down emoji)...
On the VA on the portal, the live profile picture is showing up on both the chat header and chatbot, even though they are both different images, also the chat header words are not displaying on the VA. Also on the "sp_agent_chat_config.do" I made sur...
Happy Christmas ServiceNow Community Can anyone point out where I am going wrong with this catalog client script:- function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } ...
Is there a way that Translation can be disabled for the Virtual Agent, without affecting other parts of the platform?I have a customer that has very minimal translation on their platform, however with no budget for translation within Virtual Agent, a...
