Hi, I have created the following topic: When using VA bot integration API in Postman, I am getting the following response when this topic is triggered:I am looking for response sent to the user only, that is, in this case "I didn't understand that". ...
Hi, I have pushed my VA setup to test instance and This topic version is not supported on this instance. Check with your ServiceNow Administrator for assistance has been thrown whenever I click on any topic.I tried to make another update set with dum...
Hi team,I create RITM's using "Request Catalog item" all good but customer wants to remove or change the message "Alright, you're all set. Shall I submit this request? ". Help me on the sameThanksAnil!
Hi folks, Iam new chat bot, i am using OOB topic block " contextual search" in topic flow. In that there is input mapping section has following fields are context(string ) and query(string) , I do not know what would be entered to those field. I ha...
There is an Issue with the out-of-the-box Topic Block named Update HR Case. I see this message when trying to Test the Topic Block.Issues (1)Fix these issues to test or publishvainputs.comments is unknown, but is referenced at 'additional Comments'. ...
Hi, Sorry for keep asking questions these past two days. I'm new to VA, please bear with me. In a custom topic block called "contextual search 3", I have a boolean variable called "no search result" that asks the user whether he/she would like to as...
Hi, I was wondering how to create/open a request within VA? I see there's a topic block called "create incident", is there something similar for request? Thanks!
This topic version is not supported on this instance VA NLU topic error Dev And Test version are same but prod version is different: Dev Version: Build tag: glide-vancouver-07-06-2023__patch4-hotfix1-11-16-2023Test Version: Build tag: glide-vancouv...
Morning ServiceNow community I am posing the question if anyone has attempted or has accomplished a dynamic Incident Form. We have mulitple record producers that create an incident on submission as our differentTech teams require specific questions ...
Hello, We have recently deployed ServiceNow Agent Chat, and we have a request from our stakeholders to be able to provide a mechanism to search the KB article before presenting an option to connect with a Live Agent. We have an enormous amount of KB...
For example, If I request translation for a notification, after translating and publish the translation, the Localization Task will create a new Update Set. I want to know how to automatically add the change record to current update set, neither crea...
Hi All, How to Re-open or Cancel Incident using Virtual Agent?Is there OOB functionality where if we select any incident then it asks to cancel the incident and updates the worknotes and changes the state to cancel? Regards, Harsha
Hi,Is there way in the Virtual Agent topic initially to grab the NLU intent value that re-directed the user to the VA topic?Regards,Ayman
Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.Can we Implement in our PDI ?
Hi, I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Of...
