The Virtual Agent Topic Block has been deleted while moving through update set.I moved an update set from sandbox to dev instance which has all the topics that will be used in virtual agent. The update set got committed comfortablyBut i am getting an...
Hi all, In Agent chat, When HR case gets created out of interaction auto fill fields like source, request type, assignment group. Thanks,Anu
Hi All, We need to edit the info message that comes up when new HR case is created from interaction. " hr_service case was created" Thanks,Anu
Hi,Does anyone know if there is a way to hide the 'New Message' button from appearing on the Virtual agent widget for unread messages? The functionality doesn't seem to be working properly, for e.g. if there are new messages on the virtual agent, I c...
Hello Experts,As per the OOB Agent receives request in Agent Workspace, and if not accepted within a minute, it moves the chat request to another agent it is working fine, But We have a requirement that assign a chat to all Available agents, and whoe...
Afternoon. We have a Ui Action that when pressed denies admin access. I am trying to automate this so if you are not on a pre approved list of users your request gets auto denied. How can I utilise the script in the UI Action to either run in a busin...
In our San Diego instance, the Custom Greetings and Setup section contains a specific HR Fallback setup topic as the official set up topic for our VA. However, when user types a phrase that VA does not understand, instead of triggering the HR Fallbac...
We are looking to introduce Virtual Agent to our production instance. Can we restrict Virtual Agent to only a specific group/groups or specific users?
we currently use employee portal. When I use Virtual Agent to redirect users to a Catlog Item /request page under employee portal, then it will open in next tab with respective record but at the same time in the new conversation starts again. And pre...
Hey everyone -- Looking for guidance from the community. We recently went live with our Virtual Agent | Teams Integration. Once doing so, the chatbot sent an introductory IM to the user-base. See below: Does anyone know where and how to modify the ...
Hello everyone, When I develop my topics, I use a naming convention. Unfortunately, when the user clicks on "Show Me Everything", this name is displayed. Is there a way to change what is displayed to the user? For example, if my topics are named: GS...
Hi team, My requirement is pretty simple, but I am unable to find where exactly I have to modify the message. When end user opens virtual agent chat in service portal, it gives him "Live chat agent" template along with 2 other templates. When he sele...
Just upgraded to Vancouver and the 'Get Greeting' in my VA Flow is not working the same.Web client url http://....../sn_va_web_client_app_embed.do?sysparm_branding_key=enact&sysparm_skip_load_history=true&sysparm_email=&sysparm_url=.......If the us...
Hi, I would like to do a virtual agent transfer to a live agent taking into consideration skill level. If I just want to check if the agent has a skill then I can use vaVars.LiveAgent_mandatory_skills = 'e52b26e41ba2bd105cc4206a274bcbe1'; in my...
Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA shou...
