Hi everyone! Im trying to Publish my NLU model, but running on below error all the time:That would not be an issue but all my intents connected to that model are actually enabled and available: Any ideas on how to make system recognize these as enabl...
Dear all, I'm investigating if a scenario like this is possible:1. When I enter the portal home page with the suffix sp, it shows the Virtual Agent about the introduction/overview content2. Then I click the menu header "Finance", and I reached the me...
Hello,We are currently on Tokyo and are in the development process to launch HRSD Virtual Agent. One of the requirements the Process Manager has is to report on the data related to the usage of Virtual Agent and the Feedback ratings and comments from...
Hi Experts.I've try to connect to Slack via Virtual Agent Setting but It isn't redirecting to Slack AuthScreenshot of steps below 1. Click [Install] 2. Click [OK] 3. Popup window shows about:blank Is anybody faces same situcation? How can I resolve t...
Hi, I'm in the process of setting up virtual agent but I can't seem to get the greeting response to work. I keep getting the same message of 'There are no agents available at the moment', 'please try again later'. Even when I try to test a topic (any...
Hello all. Working on standing up virtual agent, just in our test instance at the moment. The issue I'm running into is that when searching something, I want the virtual agent to present KB articles, such as the one titled "Health Insurance". When I ...
Hi All, Our team is about to trial removing the show me everything button and guiding the user in performing their search. We find customers who type their utterance have an increased success rate of 7% in their chat being automated/VA only. My main ...
Hi Everyone I want to customize the greeting messages OR atleast the initial conversation messages in Teams bot that is installed using Conversational Integration with MS Teams plugin. I have so far created a custom greeting that works in VA but sam...
Hi Experts, We want to enhance the KB article search in virtual agent.How to improve on below -How to display high/low rated articles search ?Can we get category wise KB search and then article?Thank you.
"Hi <user's first name>, I'm your virtual assistant. How can I help you today?"
Currently, Users are unable to identify the Virtual Agent Icon that is available on the footer of the Portal Page. So we want to add some interactive messages or hover on messages like this.
Hi Everyone I was trying to create a custom branding record in VA and in doing so I did some wrong configuration and now VA is launching but nothing is showing up, no messages at all. VA shows me that there are "new message" but nothing is visible. I...
In my environment, in order to show Knowledge Article on Service Catalog search on Service Portal, I use Content Item to show Knowledge Article on Service Catalog. When I implement Contextual Search on Virtual Agent to show Catalog Items and Knowledg...
Hi Team, I have created a intent on my English model. This intent contains around 16 utterances. I have also created Vocabulary Sources and annotated the same with my utterance.Scope: MY CUSTOM SCOPEupdate set: default setmodel: English modelintent: ...
I provided both table level and field level acl for snc_external role for custom table. I have to retrieve the details of record using short description. But user with the snc_external role not able to access the table. Please help with this.
