How to update the Virtual Agent Launcher Icon in Employee Center?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2026 11:49 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2026 12:33 AM
is that a Virtual Agent launcher icon?
I could see it this in my PDI
Seems somebody already changed it
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2026 12:34 AM
check this
How to change the Virtual Agent Icon in the Service Portal widget (sn-va-sp-widget)
also check this
How do I change the Virtual Agent icon
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2026 05:55 AM
did you get a chance to check the above links?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2026 06:51 AM
Thank you. Yes, I checked it, I just can't upload the .svg file and need to find how to update the next experience employee center theme (the link talks about service portal not next experience employee center Now Assist Virtual Agent)
