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How to update the Virtual Agent Launcher Icon in Employee Center?

Lisa71
Tera Expert

How to update the Virtual Agent Launcher Icon in Employee Center? See screenshot. 

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@Lisa71 

is that a Virtual Agent launcher icon?

I could see it this in my PDI

Seems somebody already changed it

55.png

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@Lisa71 

check this

How to change the Virtual Agent Icon in the Service Portal widget (sn-va-sp-widget) 

also check this

How do I change the Virtual Agent icon 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Tera Sage

Hi @Lisa71 

 

Check this video :

https://www.youtube.com/watch?v=FviIguQQmV4

 

Just do the same for esc portal.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
Often times we get requirement to change the icon on the Virtual Agent. This is very straight forward and we need to follow some easy steps to achieve this. -------------------------------------------------------------------------------------------------- 00:00 - Introduction 00:11 - Add SVG ...