Can we add another button below "show me Everything" in virtual agent

[venkata satish]

Hello,

We have a requirement to add a button "Transfer to Live Agent" after "Show Me Everything" button as shown in below screen shot. Please let me know if there is a way to do it. 

Regards,

Venkata Satish

[venkata satish]

No

[Shishir]

There is a custom way of doing it.

https://community.servicenow.com/community?id=community_article&sys_id=8fba850ddb6d3f84a39a0b55ca96198a

[Kenny Mitchell · Accepted solution]

• Collaboration > Virtual Agent > Custom Greetings and Setup
• Default chat experience
• Promoted Topics tab
• Add Live Agent Support (or other topic) here