Hello,
We have a requirement to add a button "Transfer to Live Agent" after "Show Me Everything" button as shown in below screen shot. Please let me know if there is a way to do it.
Regards,
Venkata Satish
- Collaboration > Virtual Agent > Custom Greetings and Setup
- Default chat experience
- Promoted Topics tab
- Add Live Agent Support (or other topic) here
Hi there,
With New York you do have the possibility to set up your own Greeting message, and for example at the end the Show Me Everything functionality (in out-of-the-box greetings topic, this is Script Action "Send Topic Picker".
Unfortunately, after using this step the topic is waiting on your response to the Show Me Everything button. So adding User Input Messages for example after the "Send Topic Picker" will not help. This will not be displayed.
What might be a possibility though, you could expand the "Send Topic Picker" step. See below what I quickly tried:
vaSystem.sendTopicPickerControl(greetingMessage);
vaSystem.sendTopicPickerControl("TEST TEST TEST");
This gives me below:
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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