How to change color of place holder text "Please type your request" in Virtual agent input box
We want to change the color of the Placeholder text "Please type your request" in Virtual agent input box:
Forum Posts
End conversation and Resolve Incident Intent conflicting
Hey everyone, I am facing an issue with two intents : end conversation intent from oob setup topic nlu model and resolve incident intent from my custom nlu model.I am using entity as well in my resolve incident intent. I thought this will make VA pr...
Resolved! Email Mail Script to only display Variables with an answer from a Record Producer
Morning all I have seen there are lots of posts regarding the displaying of Variables in an email notification. I have come across this one:- (function runMailScript(current, template, email, email_action, event) { // Add your code here templa...
Different Bot icon appears when typing in different language
Hi Team,We have a virtual agent chatbot setup for Two different portals, one for IT and another for HR.We have created two different profiles for branding and configurations, but when we try to type in different language in HR virtual agent bot , the...
nlu
Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Supporthelp me to solve
Issue with the 'Check IT Ticket Status' Topic Virtual Agent comments are not adding or updating.
Duplicated the OOTB topic 'Check IT Ticket Status' Topic but the comments are not getting updated throwing technical error. Please let me know what is the making it ending the topic without adding comments.Error:Would you like to add a comment?YesPle...
Virtual Agent: Display number of users ahead for live agent connect
I have a requirement from the end user community to display number of users ahead when user is waiting to connect with a live agent. I understand there is an out of box "Wait Time" feature that display waiting time when the next agent will be availab...
Resolved! MS Teams and ServiceNow Integration - Turn off "MSTeamsAdapterConstants" prompts.
Hi there, I'll mention firstly that I'm very new to ServiceNow administration and this is my first post to the community - I've yet to see a thread for what I'm querying about, so I'm hoping someone might be able to help. We're implementing the Teams...
Copilot as an AI Assistant
What are your thoughts on Copilot as an AI Assistant?In your opinion, how would you say it compares against others like ChatGPT and Gemini? Is there perhaps an overall 'best' between them, or do they each perform better than the other for a specific ...
Filter discoverable topics based on initial question about Department
Hi All, I'm configuring the Virtual Agent for a client, where they have multiple departments and the number of topics are meant to increase a lot. For this reason we thought we could add an initial question, in the customised greetings setup topic, ...
Resolved! Odd Teams Issue - "Request this Item" opens a blank screen from Teams
Hi,I have been configuring Virtual Agent, and have the agent in a relatively stable place, as we are using Virtual Agent Lite, I understand we are quite constricted on what we can have it perform, however as an introduction to the company, I believe ...
What is a Small Talk Topic?
Hi, Can someone please explain what the 'Small Talk' topic in Virtual Agent is? Thank you
How to create Small talk Topics for Virtual Agent
Hi All, I want to implement small talk topics & have gone though the Servicenow docs on small talk related topic. Few queries on this. 1)Could not find the predefined small talk topic: Time and Date., is mentioned in doc. https://docs.servicenow.com/...
AI Search Fallback Genius Results
Am I understanding correctly, that AI Search Fallback can only generate "Genius Results" from articles that use the Q&A knowledge template?When using AI Search Fallback with Now Assist and LLM's, can it generate answers based on the the content of an...
Virtual Agent Category and SubCategory
Hi, I want to add a subcategory below the category 1 in VA'category 1' -> 'help' ->' greeting custom'
