Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Virtual Agent receive only initial response MS Teams

Hi all, I have been able to integrate the Virtual Agent to MS Teams and it was working up until before the weekend (Monday now). Gets past the initial message and seems to follow the flow in designer. I made changes immediately after the initial conn...

vaNoTrigger.png
Keith50 by Tera Contributor
  • 946 Views
  • 5 replies
  • 0 helpfuls

Integrate custom built bot

We have built a custom bot and would like to integrate that with service now and be another bot along with virtual agent bot?Can someone guide how to integrate and create another bot application with in service portal. Thanks!!Krishna

krishnaml by Tera Contributor
  • 336 Views
  • 1 replies
  • 0 helpfuls

Resolved! End Conversation is disabled in the VA chat

Hi , I am using the customized greeting in Virtual agent as welcome greeting and the entire flow includes a greeting along with next steps of the flow  to submit a ticket. The end conversation action is disabled/not accessible when using the custom g...

va CONV ISSUE.PNG

How to create your own Custom Control

Hi all,   Wondering if anyone has been successful with building their own Custom Control for Virtual Agent and willing to share the how to.   So far I have seen no examples of building a Custom Control, and the Docs pages are incomplete. I have tried...

research chat state reason error

There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"This is the message the user see's in the chat:"Virtual Agent: I'm having technical issues and won't be able to continue this con...

Lynda1 by Kilo Sage
  • 467 Views
  • 1 replies
  • 0 helpfuls

Enable Virtual Agent on Share Point

Hi  I am checking an feasibility that, Can we add Virtual Agent Chat Option on Share Point? so that client users can access Virtual Agent from there also. @Mark Roethof @Mark Roethof kindly share any docs or suggestion on this Thanks 

Show notification getting in the way again

A user types the below and the VA checked for notifications.  Any suggestions to go around this? [11:35] User Name: I keep getting this message-- computer updated this morning before I could even sign in[11:35] Virtual Agent: You have no actionable n...

Lynda1 by Kilo Sage
  • 832 Views
  • 6 replies
  • 1 helpfuls