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Add a Custom Greeting to a certain KB article page

I created a custom greeting and need to add that greeting to a certain KB article page.I tried URL and tried page with no success.The Default greeting appears instead of the Custom greeting.Maybe because the KB article page opens using the Portal URL...

Lynda1 by Kilo Sage
  • 606 Views
  • 3 replies
  • 0 helpfuls

nlu error

Error MessageSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support   

alrafay182 by Tera Contributor
  • 391 Views
  • 1 replies
  • 0 helpfuls

Knowledge viewed with Virtual Agent

Hello,  Are numbers captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it? I have not been able to report on this for our Virtual Agent rep...

rhutch by Tera Contributor
  • 750 Views
  • 5 replies
  • 0 helpfuls

virtual agent topic is not triggering.

Hi Guys ,  i have created a create incident topic block but here i am getting this : Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent. service now virtual agent,  pl...

tGhadage by Tera Contributor
  • 881 Views
  • 4 replies
  • 0 helpfuls

Resolved! Restrict Virtual Agent for Pilot

I'm following KB0830796 to restrict Virtual agent icon for our pilot. Even as security admin, I am unable to update the roles.  When I go to the widget, the Roles field appears and disappears.  Is there another way to edit the security settings? @Vic...

bekfro_1-1698930979386.png bekfro_2-1698931006657.png
bekfro by Kilo Sage
  • 708 Views
  • 3 replies
  • 0 helpfuls

Fallback in virtual agent

Hello there, Does anyone know how to set a fallback topic and how it will be triggered? My requirement is that after the end of 5 topics, it should display the fallback topic. I have created a topic block for the fallback topic. How can I achieve thi...