Hello SNOW Community,I am reaching out to inquire about the availability and configuration of AI-Search response summarization capabilities within ServiceNow, specifically in scenarios where we are not utilizing Now Assist. Our goal is to enhance use...
Hi, I have a requirement where I want to display a reminder message to the user who are using Virtual Agent (Not Live Agent). If the user is inactive for lets say more than 3 minutes, VA should display them a message that says 'Are you still there?'....
Here we have modified the First greeting and Show me everything has been replaced by Frequently Asked Questions but this second blurb which currently contains, "Help me understand your Request/Issue" was like below earlier "What's your issue or reque...
HI we are using NLU and we have utterance can i talk to live agent it went to chat with live agent flow but getting this error .
var conversationId = sn_connect.Conversation.get('sys id of the conversation); conversationId.sendMessage({ body: "Please don't leave the chat some agent will take over your conversation", field: '...
In Madrid, you're able to append the sysparm_topic URL parameter to the Virtual Agent (i.e. https://abc.service-now.com/$sn-va-web-client-app.do?sysparm_topic=[sys_cs_topic sysid]) and automatically start the specified conversation. In New York, you ...
Hello ServiceNow Community,I recently noticed some changes in our ServiceNow instance, specifically within the Virtual Agent (VA) conversations. A "show more/show less" button has appeared in the conversation messages, and some of our branding icons ...
I am working on a virtual agent topic flow which allows the end user to escalate the ticket. However, there certain conditions that must be meet before incident can be escalated.condition 1: the incident must be P3 / P4 and opened_at should be 5 days...
I would like to know if it is possible to trigger a NLU model at an specific step in the topic flow. Right now the NLU model is trigger when the users enter their request directly in the conversation bar, but I would like to implement a triage questi...
Hi Experts, I have Used CatalogSearch API in my code Where I am passing the List of Catalog and Search term. But It is not returning any result. Though I have checked Manually, I am having the catalog Items. Below example code is var search_term = "A...
I am unable to find a way so asking. Is there any way to see who made a change to a Topic?
I have a requirement to document our changes to our VA Topics and was wondering if anyone had any tips of a report or export that could give each piece of the topic and its associated settings to allow for quick re-builds and documenting changes betw...
We have AI Search enabled for Virtual Agent...Please suggest me the best way for configuring AI search for different portals.As we have 3,4 portals based on specific regions.Like AB portal should only return the KB & Catalog Item of AB (we have catal...
How to check if SLA has Weekends or Holidays?
Hi Everyone,i want to setup a email address in now support, in the below screen when we click on send email to customer it's open a outlook, in that email i want to change email address,please help how to change the email address , #virtual agent #no...
