Can we change the font style on Agent Chat/Virtual Agent chat?

[Winston]

Hello,

Can we change the font style on Agent Chat/Virtual Agent chat?

And what is the default font style that it uses?

[sachin_namjoshi]

You can configure chat branding to update font

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

Regards,

Sachin

[Mark Roethof · Accepted solution]

Hi there,

There is no system property or something that I know of to change the font family of the Virtual Agent.

The default used:

font-family: SourceSansPro, HelveticaNeue-Light, "Helvetica Neue Light", "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif;

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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