Hi Community,I am testing bot-to-bot integration for Virtual Agent using REST Explorer.What works:The REST call with action: START_CONVERSATION works successfully.A conversation session (nowSessionId) is created.The response returns a TopicPickerCont...
So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill ...
How to customize quick action buttons in VA enhanced chat (examples in the attached screen - "Check Ticket & Support Status" + "Request Status Agent" + "Report an incident") and set their follow up actions?I would like to set 2 quick action buttons ...
Hello Community,I would like to ask about the expected and recommended way to trace HTTP errors (especially 404) when using Virtual Agent + IntegrationHub (RESTMessageV2).BackgroundI have a Virtual Agent (VA) that triggers a parent Flow, which in tur...
what are the keyboard shortcuts for virtual agent ? do we need to enable any system property
HiHow to enable below feature of Virtual agentScreen reader compatibility
We have well defined and working NLU topics. Q - Is there any benefit if I convert the NLU topics to LLM?
We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...
Hi Community,I am facing (and deeply analyzing) an issue in ServiceNow Virtual Agent where the closing message“Thank you for using our support chat.”is displayed twice when the user types exit keywords like end or bye. What I changedCreated a custom ...
Focus on updated gpen exam questions that reflect the current GPEN blueprint and real attack workflows. Practice questions should be scenario-based and require you to choose the most appropriate technique, not just recall facts. Emphasize exploitatio...
Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...
Good Day, I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice. The flow is OOB, and works fine when Any ideas as to why this is happening? When invoked through...
Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...
When guest users select an option from a choice in virtual agent, this message is displayed: It's something like: 'Your session has expired. Login again". And when I look into console, I can see some failed http requests: Any idea of a possible reso...
