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Doing POC on Virtual Agent API using Postman

Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...

PS_1 by Tera Contributor
  • 652 Views
  • 5 replies
  • 0 helpfuls

Resolved! Request Catalog Item - Automation

Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...

arnoldha by Tera Guru
  • 2642 Views
  • 5 replies
  • 3 helpfuls

Topic missing in Designer

I have a topic that is active and accessible via Virtual agent. The problem is when I am trying to update the Topic it is not displaying in the Designer. I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks u...

stanalix by Kilo Contributor
  • 1285 Views
  • 4 replies
  • 0 helpfuls

Resolved! Enable Virtual Agent Feature Bubble without SlideNav

Using the articles below I was able to come up with my own custom widget incorporating the features of each minus the slidenav as I wasn't a fan of the functionality compared to the OOB widget and the window focus. If this was a sidebar instead would...

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johndoh by Mega Sage
  • 2732 Views
  • 4 replies
  • 3 helpfuls

url hibernates

Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this.  We apologize for any inconvenience caused. Regards,dh ops h

DIT-OPSH by Kilo Contributor
  • 271 Views
  • 3 replies
  • 0 helpfuls

Resolved! Trying to display RITM variables in a VA Notification

Hello all, I am attempting to display variables in the VA notifications (sys_notification_va_content is the table for the content of these notifications) that are presented to our users. The end goal is to allow approvers to see all of the relevant i...

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RyanLey by Tera Contributor
  • 1592 Views
  • 7 replies
  • 1 helpfuls