Hello, Is there a way to remove "I want to be sure I got this right. What item best describes what you want to do?" this kind of suggestions from VA when user enters their query. Requirement is to display direct response to the query instead giving ...
We have enabled Microsoft Azure OEM Translator Service Spoke Not working but it is not working on agent side and chats are still appearing in customer languages.
Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, wha...
Can we make incident in progress if users reply on MS teams chat from conversation integration from MS teams. There is one table sn_tcm_collab_hook_ms_teams_chat whre all chats are stored but not able to get how can we identify that incident caller h...
Hi,I am facing the issue Virtual Agent(VA) if i try to create the topic it is not working.If i create one it is not working and also existing topics are also not able to find. Thanks
hi I have used post chat survey. Issue is , it is mandatory for each user .Please suggest , if we can make it optional. ThanksUjjwal
Hi team, For now mobile, we want to change the colours and add branding to it. Anyone has idea how to do it.I went to the Mobile App Theme table (sys_sg_client_theme) gave the respective colours but not reflecting in the now mobile
Hello Everyone, I have created a topic in Servicenow Virtual Agent which takes incident number as an input. Once provided, it lists down actionable items like assign it to self, update the work notes, change the state of an incident. The logic for th...
Hello, I am looking for full guidance how to extract a report covering the ¨Approval Requests Notification¨ available in the ServiceNow Virtual Agent (connected on MS Teams), with the following reports: 1. Volume of Request Notifications sent2. Vol...
Hi everyone,I'm facing an issue with passing a date_time value from a reusable Topic Block to my main flow in Virtual Agent. My goal is to capture a date from the user in a topic block and then use that date to populate subject field on a new inciden...
Hello, My custom NLU model is not showing under expert feedback loop to give feedback. How should i add my model under "expert feedback loop". Can someone help me out here?
Hi everyone,I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ide...
Dear all, I am working on the IT Servicenow Management integration. I have followed all steps in this documentations, when I download manifest and upload the customised app in Teams, I can't not only chat but also can't display employee center: I d...
Hello everyone in the community! We need help with our NLU model. It's small, with only three intents initially. We have trained the model to detect these intents and it does this well. We have created a test set with many expressions that are irrele...
Hey, I want to know how "Ask user if topic VA chose is correct" is triggered, is there a way i can control it form coming up for particular topic?We created a check ticket status topic, it shows you directly the incident card if you give the number. ...
