Can we show "position in queue" to user in virtual agent lite.

[Community Alums]

Can we show "position in queue" to user in virtual agent lite?

[Muralidharan BS]

Hi Suraj,

Yes we can show the position. But the queue count wont refresh even if user advances in the queue.

This is the script for agent chat:

(function execute() {

        var VALq = new GlideAggregate('awa_interaction_work_item');
        VALq.addEncodedQuery("wi_active=true^wi_state=pending_accept");
        VALq.addAggregate('COUNT');
        VALq.query();
        if (VALq.next()) {
            var countAgent =  VALq.getAggregate('COUNT');
        }    
        var msg = "Your current queue position is: " + countAgent; 
        vaSystem.sendSystemMessage(msg)

})()

.       

I dont have any agent setup now, so if you try in your instance with agents then the count would reflect the current standing position. 

Thanks