can we use a record producer to create an incident using script

[Shiva Kumar8]

Hi Community,

is there a way I can create an incident using a record producer using script. if yes please help me.

Thanks.

[Prashant16]

Hi Shiva,

You can have Incident table as target table. If you want a script for this, there is a script field available in the same record producer form. You can use it accordingly.

Thanks,

Prashant

[Imran Ahmad1]

Hii @Shiva Kumar 

Follow the steps it's tested

Change catalog and category in which you want to display record producer.

Map the field in Variable and select the fields which will from incident table.

Thanks:-

Imran Ahmad

If Correct Mark Helpful below:-

[kguerra]

Keep in mind if using the record producer to create a record that you find out which fields are required per Process and Standards. Integrations tend to be ran via Projects and work/adhere with ITSM Process and Standards teams, but those whom directly write to a table may miss the requirements needed on the record. 

Thanks,

Karen  

[Yasser Al Kindi]

So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any ideas?