Can you restrict Virtual Agent to a specific group or users?

[Khalnayak]

We are looking to introduce Virtual Agent to our production instance.

Can we restrict Virtual Agent to only a specific group/groups or specific users?

[Anne21]

Hi Eric,

I am working on a similar requirement where the Agent Chat displays an unavailable message if the user is NOT located in US, MEX, or BRA. Can you pleas provide more details on how to display a specific message in the Chat based on the user's location?

Thank you,

Annie

[Khalnayak]

Thanks all,

I now have requirement to create a tick field in user records for beta, if selected, then in the VA, we have a new welcome topic, which will check if the user is beta or non beta, if beta, the VA conversations will be displayed, else, the user will be routed to live agent.

How can this be done please?

[Mark Roethof]

I swa you opened a new topic for that, nice.

Can you mention if this topic has been answered or that it needs follow up?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Khalnayak]

Thanks Mark, can you help me with the new topic please

[Mark Roethof]

Yes just replied 🙂