I wonder if anyone else has experienced this and found a fix for it. Our Agents have to work fast and sometimes they are too fast for the system. They create an Interaction, then create an Incident from the Interaction , complete the fields in the In...
How can I remove a Teams integration tenant from ServiceNow Messaging Apps Integration page? Connected to 2 Teams instances and need to remove the incorrect one. But no option to remove it.
I'm using the sysparm_default_topic parameter in my service portal agent chat configuration. (function($sp) { return { live_agent_queue: $sp.getDisplayValue('sp_chat_queue'), default_topic: 'f3c4654a1bea05107f3120a8ec4bcb0b' ...
Hi SN Community,I have a requirement to enforce closing and opening times of agent chat. Is there a way to enforce disabling of live chat if past business hours? (e.g. Business hours is 9AM - 5PM then the chat will be disabled outside these times). O...
Hello everyone, 1.how to change the virtual agent welcome message and show me everyone 2. based on user location we need to restrict the welcome message and topics . kindly some one suggest me . Regards, Reddy
Hi All, We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Also we have enabled AI search in our instance, but the AI search functionality is not working for Virtual Agent like displaying Ge...
Hi All, I am having this issue when the virtual agent flow ends I am unable to start or close the conversation. This is very annoying as the user gets stuck. The new conversation icon is disabled, and I cannot type anything on the chat. Do you have a...
Hi, In the virtual agent greeting, is there any possibility of removing/hiding Show me everything ? Thanks in advance. Regards, Vamshi Krishna Samala.
Hello, I have a scenario where the customized chat bot topic has to be translated to various languages. But facing challenges to do it quickly as I am new to this feature and couldn't find more resources about it. I tried using the OOB feature that ...
We're setting up Virtual Agent and Live Agent chat. If the Virtual Agent can't find any useful suggestions and no live agent is available, we're going to give the user a link to open a - pretty generic - request item form (in the portal) which is ass...
We use AI search on virtual agent in Rome release. The link goes to the default portal: sp in the Genius Result and search result for KB - article and catalog item. We want the link goes to our portal: service_portal. We set the system property below...
Anyone here had same requirement to create a relationship between a Virtual Agent Topic and Catalog Items?We have multiple teams dealing with Catalog Items buildout/review and we would like to avoid that touching some of the variables part of them, t...
Hello, I'd like to check if VA topics can be translated into languages which are not supported by ServiceNow platform when I use dynamic translation. If not, is it possible to translate a non-supported language sentence that is typed in VA into Eng...
Hi All, when user connect agent chat through virtual agent and don't send any message about 1 or 2 minutes, virtual agent shows message like 'The conversation is timing out, are you still there?' How can I disable this function or change session ti...
Hi there, In Virtual Agent I can introduce new virtual agent context (vaContext object) variables adding query string parameters (sysparm_variable1, sysparm_variable2) to the Virtual agent web URL. Is there a way to add new context variables via a sc...
