Dear experts,
I am developing a Virtual Agent as a guider for user,
We have a link list:
But I don't think it's pretty, can we turn them into buttons or some other nicer UI.
For example:
These buttons are used as links to jump to other pages, not to a topic.
Is it possible?
Looking forward to your feedback!
I agree the HTML Bot Response is a good option and the simplest option, but you should keep in mind that it may look and even act little different if you use other devices (i.e. Teams/Slack). Take a look at the examples provided in Virtual Agent Designer bot responses.
Those examples don't even show links though and - unless ServiceNow changed things in Rome/San Diego (I doubt it, because the Teams applications are independent of release versions) - hyperlinks are one big thing I've seen are not displayed well in Teams. Functional, yes, technically, but the system sends the HTML as a static image and then just appends all the hyperlinks in it as basic Teams hyperlinks at the bottom of the message - defeating your entire purpose of having it look better.
From this real example of how HTML with hyperlinks look in Teams, you see that it's very important to set the width of the HTML to 100% - which I forgot to do and you see it is cut off - though still scrollable at least.
One other option for you which is more work, but can be more reusable - though I don't have personal experience with this and can't tell you how it'd look and work in Teams - is to create a custom Response control. You could make a "List of hyperlinks" control which accepts URLs and text as input, then output them in a visually appealing manner - and reuse it for any topic. See for more details: Virtual Agent custom controls (servicenow.com)
I agree the HTML Bot Response is a good option and the simplest option, but you should keep in mind that it may look and even act little different if you use other devices (i.e. Teams/Slack). Take a look at the examples provided in Virtual Agent Designer bot responses.
Those examples don't even show links though and - unless ServiceNow changed things in Rome/San Diego (I doubt it, because the Teams applications are independent of release versions) - hyperlinks are one big thing I've seen are not displayed well in Teams. Functional, yes, technically, but the system sends the HTML as a static image and then just appends all the hyperlinks in it as basic Teams hyperlinks at the bottom of the message - defeating your entire purpose of having it look better.
From this real example of how HTML with hyperlinks look in Teams, you see that it's very important to set the width of the HTML to 100% - which I forgot to do and you see it is cut off - though still scrollable at least.
One other option for you which is more work, but can be more reusable - though I don't have personal experience with this and can't tell you how it'd look and work in Teams - is to create a custom Response control. You could make a "List of hyperlinks" control which accepts URLs and text as input, then output them in a visually appealing manner - and reuse it for any topic. See for more details: Virtual Agent custom controls (servicenow.com)
