Search Catalog Item: is_conversational

[Raj64]

Hello everyone,

I have a flow which calls "Search Catalog Item" (SCI), followed by "Request Catalog Item". What I'm trying to do is have the user fill out a service request.

It appears SCI is returning "false" for is_conversational. What I'd like to know is: How do I change the catalog item to make it possible for the user to fill out a request using Virtual Agent?

Thanks!

[Muralidharan BS]

HI Raj,

Not all question types are supported in requesting through VA, for example "custom with label" is not accepted. If your cat item has one then it will fall under 31.10 below. 

These are the supported types, if your catalog item is made of these types then VA will support if not then you have to amend the catalog item to use only these. 

Thanks

[Raj64]

Hi Murali,

Is this the only condition that will cause is_conversational to be false?

Thanks.

[Muralidharan BS · Accepted solution]

Hi Raj, 

Yes, also to check easily you can run this script in background and see and if it is supported or not.

var conversational = new sn_sc.CatalogConversationHelper().hasVASupport('060f3afa3731300054b6a3549dbe5d3e');// sysid of catalog item 

gs.info(conversational)

The script returns true or false which is used in the is_conversational variable. 

Thanks