change text message of 'Live Chat Agent' template in Virtual chat

[ad88]

Hi team,

My requirement is pretty simple, but I am unable to find where exactly I have to modify the message.

When end user opens virtual agent chat in service portal, it gives him "Live chat agent" template along with 2 other templates. When he selects "Live chat agent", it is displaying current message as "Thank you for contacting Live agent chat! Our engineers are currently available from so and so time". 

Please guide me where can I modify the display message in step by step as I am using VA for the first time?

Regards,

AD.

[Ethan Davies]

1. Navigate to All > Conversational Interfaces > Settings.
2. Under System messages, select View All.
3. In the System Messages list, select the property record for the message you want to change.

[Ryan Maddock]

1. Navigate to sys_cs_live_agent_setup.list
2. Select the appropriate Chat Setup record
3. Update the Transfer Message

[saivishwaja val]

you can navigate to advanced work assignment->settings->queues

open queue you want to change message in this field -  "Initial agent response" 

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