Chat Contact Support Menu Item Icon Not Displaying

[Amy Lind1]

Greetings!

I would like to replace the OOB Default icon used in the menu item so that I can have a line item for Phone that doesn't result in a link as we do not have this option enabled in our instance. 

NOTE: I have tried replacing the icon on the OOB menu item record as well as creating an entirely new Menu Item with the same result.

Here is how it is set up on the Branding record:

NOTE: The file IS .svg and 40x40 

As an admin, it looks as I'd expect:                                  However, if I impersonate anyone, I see the following:

             

Any suggestions?

[Richard Kiss1]

Hi Amy,

In the past someone had the same problem. I don't know if the offered workaround helped or not. It might worth a try.

chat menu icons not displaying

Richard

[Amy Lind1]

Thanks Richard.  Yes, I saw that.  I had already tried that solution, which was to create an entirely new menu item.  I saw the same results.

[Amy Lind1 · Accepted solution]

I found a solution.  Not sure why its necessary to take this extra step, but it includes removing the role on the following ACL.  

[andy_now]

I have the same issue but your solution screenshot isn't loading, can you say what ACL it was please?