We've have recently implemented Virtual Agent on our Production instance. Feedback from users is that they would like the Virtual Agent to automatically open when accessing the Service Portal rather than clicking the tile.Does anyone know if this is ...
I have created my custom greeting set up topic which is already publish but unable to set setup topic to Greetings.I don't know why it is?Please help me to resolve my issue?Thanks
Hello guys, In our organization, we have a lot of different chat queues (using Connect chat) each chat queue is responsible for a different territory. Is there a way to customize the option in the menu on the chat window to change the chat queue base...
Hi,I have a strange issue where I am unable to publish a NLU model. I have trained it several times and also tested it with different utterances but the 'Publish' is disabled. It looks like a defect. Any idea what the problem might be?Regards,Ayman
We have installed Virtual agent and published some topics which used to work in past, after recent clone when I committed update sets back in dev it's directing to Live agent directly w/o showing any topics or topic picker. I have checked chat config...
Afternoon. We have a Ui Action that when pressed denies admin access. I am trying to automate this so if you are not on a pre approved list of users your request gets auto denied. How can I utilise the script in the UI Action to either run in a busin...
In our San Diego instance, the Custom Greetings and Setup section contains a specific HR Fallback setup topic as the official set up topic for our VA. However, when user types a phrase that VA does not understand, instead of triggering the HR Fallbac...
We are looking to introduce Virtual Agent to our production instance. Can we restrict Virtual Agent to only a specific group/groups or specific users?
we currently use employee portal. When I use Virtual Agent to redirect users to a Catlog Item /request page under employee portal, then it will open in next tab with respective record but at the same time in the new conversation starts again. And pre...
Hello everyone, When I develop my topics, I use a naming convention. Unfortunately, when the user clicks on "Show Me Everything", this name is displayed. Is there a way to change what is displayed to the user? For example, if my topics are named: GS...
Hi team, My requirement is pretty simple, but I am unable to find where exactly I have to modify the message. When end user opens virtual agent chat in service portal, it gives him "Live chat agent" template along with 2 other templates. When he sele...
Hi, I would like to do a virtual agent transfer to a live agent taking into consideration skill level. If I just want to check if the agent has a skill then I can use vaVars.LiveAgent_mandatory_skills = 'e52b26e41ba2bd105cc4206a274bcbe1'; in my...
Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA shou...
Hi All,I want to automatically pop up the chat bot once the user loads the portal. I know this can be done via making modification in widget as explained in this question<Community answer>. But I'm using Agent Chat Configuration to bring the chat bot...
Hi All,Can someone please help me to understand what to pass in case_question input for Create HR case topic block. I'm trying to test the topic block Create HR Case. I've duplicated the OOB one since I wanted to add few custom messages. But I'm not ...