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Virtual Agent, NLU forum
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Forum Posts

VA automatically opens in redirected URL.

Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA shou...

Ganesh65 by Tera Expert
  • 465 Views
  • 2 replies
  • 0 helpfuls

How to use topic block variables in my topic

I have created a new Topic for the purpose of HR, There I have used the contextual search topic block. In that topic block if "Did any of this information resolve your issue?" it is boolean with yes or no so if it is yes I want to end the conversatio...

Resolved! Microsoft Teams Virtual Agent and Employee Center

Hi community,  Our customer has been successfully using the VA from Teams in the previous release. We followed the integration process and requested the app from the Teams app store, aligning with @Victor 's article: Link. Everything was working smoo...

newuser2_0-1700452830524.png
newuser2 by Tera Contributor
  • 1617 Views
  • 1 replies
  • 0 helpfuls

Resolved! Duplicate Virtual Agents running in different tabs

Hi, when clicking a link in Virtual Agent to display a ticket the portal is opening in a new tab with the details of the incident.  A new VA chat is opening in that tab.  Now there are 2 VA chats going on in both tabs.  The original one with the link...

Diana27 by Tera Guru
  • 1059 Views
  • 8 replies
  • 1 helpfuls