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Short description on Chat interaction

Interaction created from chat has no short description, any idea why they are created blank and did anyone add info that helps agents to understand better before accepting the chat ?@WillWitten  any thoughts ?

Bharath38 by Tera Guru
  • 863 Views
  • 4 replies
  • 1 helpfuls

VA API Response formatting

Hi,I am using VA API to connect with another bot, I am receiving a successful response. as async response where those responses are stored in ServiceNow and from where the "VA Bot to Bot" Rest message is called. I need to format the response sent to ...

Video Bot Response - YouTube only?

Hi thereI'm wanting to use the Video bot response in a Virtual Agent conversation. I only have to option to select YouTube Video Card. Is it possible to add other options in there?YouTube is a blocked application in out organisation but we use Micros...

VA Video bot response.png
Matt Lodge by Tera Expert
  • 696 Views
  • 1 replies
  • 1 helpfuls