For a form, I have code field which filters records from cmdb_ci_appl table based on status operation and Pipelines. So in the form based on clode variable we select it should trigger approval based on approval group in cmdb_ci_appl. so Can someone h...
Hi,I have a Virtual Agent topic related to a single NLU intent. Can anyone help me understand if common typos or misspells are automatically corrected by the NLU or should I be adding them to the Vocabulary for a better match? Also, a second question...
Hi everyone, we reviewed and saved the feedback for over 1000 uncategorized utterances in the Expert Feedback Loop, but once feedback is saved, we don't see any changes\utterances saved to the NLU model. If we take the same exact utterance and test i...
Hi,I have a requirement to track the Virtual Agent topic related to a Survey submitted by the user. Is there a way to have save this value inside a hidden question using $param on a Survey record and track this down? I was unable to find an easy way ...
Hi all, I'm trying to figure out if we can modify the CSS for our Virtual Agent on our service portal specifically for mobile as we're running into some issues. I found a Mobile SCSS section in the sn-va-sp-widget, the issue however is that I don't ...
Hi,Where can I set the messages "you selected: {option}" and "I can accept multiple files"?Thank you!
Conversation history of IT portal should not be visible on HR Portal(ESC) and vice versa. I know we can restrict the Topics from being available on any portal but how to restrict ongoing conversation and conversation history from appearing on another...
Hi, I am trying to modify the Name of a topic. I went to All-> Virtual Agent-> Designer, found the topic, and in the Properties tab there is the Name field. Problem is, i can not delete it, if I type something on the keyboard, nothing happens. As if ...
As we know OOTB if you have more than 100k records one or more of the vocabulary sources will not sync. The alternative is to create additional tables that break those original OOTB tables down in smaller increments so that they may be synced. Still ...
Ive read the few articles that have been published in the community regarding small talk topics. But still in the bigger picture it still is relatively confusing. Understanding the flow and how to get the small talk to work is where im having trouble...
I want to have the option to provide the user specific knowledge articles to solve common issues, reset password, request access, etc. In our Virtual agent we do not have any topic related to KB.
Hi everyone. I seem to be getting strange results when trying to report on topic usage by device type. My report is on the sys_cs_conversation_task table where I then dot walk to sys_cs_conversation to get the device type. I'm reporting on where topi...
My organization is in the process of integrating a virtual agent into our employee center. Our primary goal is to derive value from this initiative as swiftly as possible. As we embark on this journey, I'm reaching out to this knowledgeable community...
Hi, We would want to show the major incident count and the link to view them when the user initiates the VA chat, any help in how to update the code in the topics script . Regards,Sagar
Hi Team, When I am trying to create a new record in Custom Greeting and setup for my custom portal, it is not reflecting in the portal, it is just reflecting the Default functionality, please refer the screenshot below Thanks for the help!Anu!
