Does SNOW supports voice bot?

[Jasvinder Saluj]

I just wanted to make sure that whether SNOW supports voice bot or not!

Does anyone have prior documentation the above mentioned

[Mark Roethof]

Hi there,

Do you mean SNOW or ServiceNow? Please clarify. This is the ServiceNow community, SNOW is something way different.

Kind regards,
Mark

[Jasvinder Saluj]

By SNOW I meant ServiceNow.

So is there any voice bot available?

[Eliza]

Hi Jasvinder!
In Tokyo we have released a new feature named Conversational IVR - this feature enables you to connect your ServiceNow Virtual Agent instance with a third-party contact center provider to provide automated support via voice.

Using this functionality, you can also route incoming calls to your live agents to handle.

As of today, we support Amazon Connect and 3C Logic for the third party contact center providers - we rely on them to provide the text to speech, speech to text, and the transcription services for this functionality.

The product docs for this feature are available here:

https://docs.servicenow.com/csh?version=latest&topicname=va-integ-voice-apps.html

[Jasvinder Saluj]

We have five9 and Avaya as the contact center providers and for this we have adapter available in the store as well .Will that adapter of five9 will work if we integrate it with ServiceNOw voice and this ServiceNOw voice with virtual agent?

If yes then how voice gateway b/w ServiceNOw voice and ServiceNOw virtual agent will work?