Configure Virtual Agent Teams Integration Commands(tips)

PJ1
Tera Contributor

‎06-25-2022 09:26 PM

Can we configure Tips/Commands of Virtual Agent that are visible on Teams and update its description? Is there a way to configure the behavior for some commands, like the text which shows up?. [Below is the image of text which shows up for help. 

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Victor Chen
ServiceNow Employee
ServiceNow Employee

‎06-26-2022 11:40 PM

Most of these are stored in sys_ui_message. It may be easier to search via the "Message" field, e.g. Message: *I can help you

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PJ1
Tera Contributor
In response to Victor Chen

‎06-29-2022 08:38 AM

Thanks, Victor, Is there a way to configure which Tips show up? Can we add more or change the description of the Tips

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AAN
Tera Expert

‎03-14-2023 12:16 AM

Hello @PJ1, were you able to configure which tips shows up on the card? It'd be a huge help for me as I am trying to do the same. Thank you!

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bhawna_dhiman
Tera Contributor

‎03-15-2023 12:22 AM

Hi @PJ1 , @AAN , 

Did you manage to configure the Tips card ? I have a similar requirement to edit the list of commands showing up in the card.
Description for the respective commands can be updated via sys_ui_message records.

It would be great if you can share your findings. 

Thank you !

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