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conversational analytics VA Dashboard

shivaadapa
Tera Expert

‎08-20-2024 03:50 AM

How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!

shivaadapa_0-1724151019333.png

 

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Paul Curwen
Giga Sage

‎08-20-2024 06:41 AM - edited ‎08-20-2024 06:45 AM

You cannot do this, the whole point is that it is and should be anonymous.

 

https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/administer/user-exp-analytics/concep...

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul
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shivaadapa
Tera Expert
In response to Paul Curwen

‎08-20-2024 07:32 AM

Hi @Paul Curwen 
Can I modify the column positions in the conversations tab? like i want to move the 2nd column (Duration) to Date position(1st column)

shivaadapa_0-1724164321862.png

 

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