conversational analytics VA Dashboard

[shivaadapa]

How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!

[Paul Curwen]

You cannot do this, the whole point is that it is and should be anonymous.

https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/administer/user-exp-analytics/concep...

[shivaadapa]

Hi @Paul Curwen 
Can I modify the column positions in the conversations tab? like i want to move the 2nd column (Duration) to Date position(1st column)