Customize Virtual Agent wait message

Sathya10 · ‎04-17-2022

Hi All,

Can anyone guide me on how we can customize the wait message - "Your response was sent to the app" which comes up while the VA is processing the Input provided by the user ?

TIA

Regards,

Sathya R

Nick Parsons · ‎10-24-2023

As of now (ie: Vancouver), I don't believe there is a way to customise the text, however, since Utah, there has been a way to turn off this message by setting the system property sn_va_teams.hide_teams_response_message to true. By default it has a value of false.

Before enabling this property:

After enabling this property (setting it to true)

More info in the docs.

View solution in original post

Anil Lande · ‎04-17-2022

Hi,

Can you please share more deatils or provide screenshots explaining your issue.

Thanks,

Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Phil A · ‎08-23-2024

Anyone managed to switch off the 'Your response was sent to the app' message in Teams.? I have set sn_va_teams.hide_teams_response_message to true

but I still get the message at least on web version

Ankur Bawiskar · ‎04-17-2022

Hi,

you need to check which topic is generating that message?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sathya10 · ‎04-17-2022

Screenshot attached for reference