Customize Virtual Agent wait message

[Sathya10]

Hi All,

Can anyone guide me on how we can customize the wait message - "Your response was sent to the app"  which comes up while the VA is processing the Input provided by the user ?

TIA

Regards,

Sathya R 

[Muralidharan BS]

This message seems not from VA it is from the Teams app, can you run the same topic in Service Portal and see if you see this msg. I hope you wont see it. 

Teams config has to be checked for this. 

[BhupeshG]

Did you find any solution for this. How to remove or customized this.??

[katherine_s]

Hello,

We have the same question.  Were you able to resolve this?  

Thank you!

[Nick Parsons · Accepted solution]

As of now (ie: Vancouver), I don't believe there is a way to customise the text, however, since Utah, there has been a way to turn off this message by setting the system property sn_va_teams.hide_teams_response_message to true. By default it has a value of false.

Before enabling this property:

After enabling this property (setting it to true)

More info in the docs.