Does SNOW supports voice bot?

[Jasvinder Saluj]

I just wanted to make sure that whether SNOW supports voice bot or not!

Does anyone have prior documentation the above mentioned

[GSeynhaeve]

Hi @Jasvinder Saluj, to my knowledge Five9 and Avaya do not have a solution incorporating Virtual Agent.  It is however a solution we [3CLogic] offer.  In the case of Avaya, if your current solution is on-premise we also have the ability to leverage that environment with our Hybrid Cloud deployment model while enabling our ServiceNow-centric contact center solution (ie: embedded IVR, sentiment analysis, call transcription, integrated SMS, real-time reporting w/ Performance Analytics, etc.). 

Feel free to contact us at servicenow@3clogic.com if you would be interested in exploring your requirements in more detail and where we might be able to add value. 

[Rohit Dutkunwar]

Can we use any other third party contact center providers?

[GSeynhaeve]

Hi @Rohit Dutkunwar, here is the link to the ServiceNow Tokyo doc site which lists the available options to voice-enable ServiceNow's Virtual Agent.  

[Rohit Dutkunwar]

I have created a widget which takes voice input from user, sends the data to external NLP engine, and get back the data. I want my widget to speak that query. All done, the speak part is left. Is it doable within service portal?

[Rohit Dutkunwar]

The issue is fixed. Voice bot integrated with 3rd party application is working now. 

Thanks for the support