Does Topic Switching support Fallback search it intent doesnt match?
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08-28-2024 05:39 AM
Is it possible to call the fallback search if the intent doesn't match the utterances provided by the user in the middle of the conversation?
Example: The user types password reset and it triggers the password reset flow however user changes his mind and types sap password reset which doesn't connect to any topic. Does Fallback's search work to find the articles about Sap password reset?
We had enabled topic-switching but still its not working.
Any idea how we can solve this issues.
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