Does virtual agent and Now assist required Coding

[B Ashok]

Hello Team, 

Does virtual agent and Now assist required Coding ? If yes, how much coding skills are required to fullfill the Virutal agent and Now assist implementation, and interaction with Azure AI Bot Service.

Thanks

[ravish2k]

Yes, as per my understanding, for any module in ServiceNow you should know/ understand the code, for e.g. if you are implementing virtual agent with catalog items and some catalog are not working because of any reasons like client scripting or flow designer or any variables. If you undestand the code then you can troubleshoot the issues otherwise it will be very difficult.