ServiceNow VA Teams Integration Assistance

[Stephen Skaggs]

Need a little help, receiving an error that the ServiceNow instance for the employee center link in the teams tab related to the VA Teams Conversational Integration is refusing to connect. Any suggestions on what is need to get this linked will help.

[Stephen Skaggs · Accepted solution]

I resolved this by looking into the system property that was set to a custom portal suffix, when I set it to the default the page started working. So in order to use the portal page, I followed the following ServiceNow doc below and it helped me resolve the issue with using the custom portal page as the primary page used in the teams tab.

Embed a custom portal (servicenow.com)