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Dynamic Language Switching Not Working in Virtual Agent

nathandanek
Tera Contributor

Hi all,

 

I am attempting to turn on the ability for a user to speak a language other than the preferred language set on their HR profile and have the VA switch to that language and continue the conversation in that language, but I am running into a weird bug where the VA will not translate and will sometimes not even display the nodes in their untranslated form.

 

Screenshot 2025-01-30 at 3.57.18 PM.pngScreenshot 2025-01-30 at 3.57.34 PM.png

(Notice the message at the top saying that dynamic translation is not currently working)

 

I am unsure of why this is happening as I have set up dynamic translation exactly as shown in this video

The dynamic translation is working perfectly for those whose HR profile preferred language is set to another language so I do not know why this form of dynamic translation is not working. 

 

I have also attempted this fix that I found as well as setting the Ignore Cache setting on that system property to false. This does not help the issue I am facing. Any help would be appreciated!

Learn about a new Tokyo feature - Dynamic translation for Virtual Agent. Guest speaker Roxanne Johnson shares how to make the Virtual Agent and NLU multi-lingual with minimal localization effort. We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to ...
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