Dynamic Language Switching Not Working in Virtual Agent
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01-30-2025 02:15 PM
Hi all,
I am attempting to turn on the ability for a user to speak a language other than the preferred language set on their HR profile and have the VA switch to that language and continue the conversation in that language, but I am running into a weird bug where the VA will not translate and will sometimes not even display the nodes in their untranslated form.
(Notice the message at the top saying that dynamic translation is not currently working)
I am unsure of why this is happening as I have set up dynamic translation exactly as shown in this video
The dynamic translation is working perfectly for those whose HR profile preferred language is set to another language so I do not know why this form of dynamic translation is not working.
I have also attempted this fix that I found as well as setting the Ignore Cache setting on that system property to false. This does not help the issue I am facing. Any help would be appreciated!
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Virtual Agent