End Conversation is disabled in the VA chat

[Nihanth Allada]

Hi ,

I am using the customized greeting in Virtual agent as welcome greeting and the entire flow includes a greeting along with next steps of the flow  to submit a ticket. The end conversation action is disabled/not accessible when using the custom greeting. When i revert back to the OOB greeting the end conversation is enabled and able to end the conversation. Could you please help me out with any workaround to resolve the issue.

Thank you for your time on this.

 

Regards

Nallada

[Bien]

Hi Sujatha,

I am facing the same issue, and I do not have access to the article you mentioned. Could you let me know what is in that article?

Thanks!

Bien

[Sujatha V M]

@Bien  Please check the support case snippet below. 

Try to access this link : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116734

[Bien]

Hi,

I do not have access to this link:

https://hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB1116734

Could anybody share the solution mentioned in that article?

Would be very grateful! 

Bien

[Nihanth Allada]

Hi Sujatha,

Thanks for your help on this. The solution in the kb article worked.

Regards

NAllada

[Sujatha V M]

@Nihanth Allada Glad to help you! Thanks for troubleshooting on it consistently.