Our Pay topic starts with a static choice that has 8 options. This static choice control has an associated entity, which is a list type entity. This way if the user types something related to one fo the 8 branches in the topic, VA will take the user straight thru the correct conversation path, rather than prompting the user to select from the main menu. Here's how part of the topic looks:
The entity extraction is working nicely for the majority of the branches except for 2 of them (in this question I'll only refer to Incorrect pay or else branch). Per the NLU tests the utterances match 100% on the topic and the entity, yet when testing in the VA UI, the extraction does not occur.
Utterance My pay is incorrect OR my pay is incorrect
Entity List @PayAction
Entity Value @incorrect pay or else
Topic branch: incorrect pay or else
When typing the exact utterance in VA UI, it does not recognize the correct path. It does not do the entity extraction and prompts user to select an item from the main menu. The same happens for any utterance associated to this item within the list entity. The NLU Test results are successful 100%.
Utterance associated to the list entity:
VA UI results: Entity extraction failed. Although the exact utterance exists in the Pay intent, and it is associated to the list entity, it does not take the user through the conversation path, it stops at the initial menu within the topic.
On the other hand, here's an example of an utterance for which the entity extraction is working perfectly on another branch within the same topic.
Utterance Correct hours in MyTime OR correct hours in MyTime
Entity @PayAction
Entity Value @timesheet
NLU Test results: successful
VA UI results: Successful. Entity extraction achieved. Took user straight to the correct path.
I've tried many utterances and none are working for the exact same path. I've even renamed the choice value within the static choice list, to match with the value of the arrow path and to match the value of the item within the list entity, thinking that is the issue, but no success. How does VA match the item within the list entity with the item on the static choice list to take the user through the correct path?
Thanks in advance!
Hello, I'm glad to hear I'm not the only one experiencing this issue. I was revisiting this topic now that we are upgrading to Paris. Unfortunately, the slot filling is still not working for me even though the entity match is 100%, and nlu entity value is written exactly the same as the static choice value on the topic. There seems to be a disconnect between the nlu entity and static choice on the topic. Will make sure to share any details once this works.
