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3 hours ago
This is related to the Advanced Work Assignment and Chat routing.
In this table - awa_work_item There is a field named "Offer count".
Anyone know if there is a way to see what Agents the chat was offered to in the order it was offered?
Solved! Go to Solution.
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3 hours ago - last edited 2 hours ago
- Navigate to the awa_work_item table and open any record
- Configure -> Related lists
- Add the Work Item Rejection->Work item and offer details ->Work item
- Now you can see on the form all the details of the work item who it was offered and also the rejections
Refer: KB1001830 How to check the offer details and rejections for a particular work item?
Also Refer: Check work items and AWA events
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3 hours ago - last edited 2 hours ago
- Navigate to the awa_work_item table and open any record
- Configure -> Related lists
- Add the Work Item Rejection->Work item and offer details ->Work item
- Now you can see on the form all the details of the work item who it was offered and also the rejections
Refer: KB1001830 How to check the offer details and rejections for a particular work item?
Also Refer: Check work items and AWA events
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5m ago
Unfortunately, our related lists do not have those items available to add. However! you did send me on a track that does have that information! Thank you!!!
