Genesys Cloud Digital Bot to Service now Virtual Bot Integration
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06-28-2024 10:42 AM
Hi Team,
We are trying to Integrate the Genesys Digital Messaging Bot with Service now VA Bot. Once we establish the Integration Genesys expects the Bot information in JSON Format which contains, Bot list, Version, Intents, utterence and slots etc so the Genesys Architect tool find it leverage them. Below is the reference link has schema that Geneys expects, attached the same for reference -https://developer.genesys.cloud/commdigital/textbots/botconnector-customer-api-spec.
Can someone let us know if we have a json template which includes all the above said variables to pass it over Genesys team?
Thanks in advance!
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06-30-2024 05:30 PM
Hi Team,
Can anyone help on above question please. Thanks!!
