Getting improper response from Virtual Agent bot integration API

Raghav Aggarwal · ‎07-30-2022

I am using the Virtual Agent bot integration API to add a bot to my application.
Whenever I send some random message (example - hii) to the API for the first time I get a valid response from the API i.e

But after this, if I send some random request to the API, I get `undefined` in the response

Expected-

Currently -

After the above `hii` request I am getting the following response -

If I send the `hii` message again after this then I get the proper response.

Am I missing out on some configuration?

Rahul Kumar3 · ‎08-09-2022

Hi @Raghav Aggarwal,

Can you please share the VA API version and the complete request payload?
Do you see any error messages in the logs?

Raghav Aggarwal · ‎08-10-2022

Hi @Rahul Kumar,

I am using version "3.1.0" of VA API.

Request payload looks like this-

No, I don't see any error message in the logs just getting the "undefined" response.

I did find something on this. I am getting the "undefined" response when the secondary bot is handing the conversation over to the primary bot but ideally, I should get a "takeControl" flag in the response.

Rahul Kumar3 · ‎08-10-2022

@Raghav Aggarwal, Can you please try to hit the endpoint with the below payload from the postman and share the response?

Endpoint: https://instance.service-now.com/api/sn_va_as_service/bot/integration

Header:-

Content-Type: application/json

Payload :-

{

"requestId": "dfs-4rfg-qwe23-dsds",

"action": "",

"enterpriseId": "ServiceNow",

"message":{

"text":"hii",

"typed": true,

"clientMessageId": "ABC-123"

},

"userId": "beth",

"emailId": "",

"timestamp": 1588824102,

"timezone": "America/New_York"

}

Raghav Aggarwal · ‎08-10-2022

@Rahul Kumar

This is the response I get first time I sent the request-

{
"requestId": "dfs-4rfg-qwe23-dsds",
"message": {
"text": "hii",
"typed": true,
"clientMessageId": "ABC-123"
},
"userId": "beth",
"body": [
{
"uiType": "OutputText",
"group": "DefaultText",
"value": "I am sorry but I didn't understand your request.",
"maskType": "NONE"
},
{
"uiType": "OutputText",
"group": "DefaultText",
"value": "Please try giving me your request in a different way. I'm currently better at understanding short sentences.",
"maskType": "NONE"
},
{
"uiType": "TopicPickerControl",
"group": "DefaultPicker",
"nluTextEnabled": false,
"promptMsg": "Hi there, please enter your request or make a selection of what I can help with. You can type help any time when you need help.",
"label": "Show me everything",
"options": [
{
"label": "Benefits Overview (Template)",
"value": "b9b923af231400107e45ff5e17bf6553",
"enabled": true
},
{
"label": "Change in Benefits Inquiry (Template)",
"value": "b81ad36c771101107e0df336ba5a9955",
"enabled": true
},
{
"label": "Check IT Ticket Status (Template)",
"value": "55720b465bf0201024f11fc40a81c72d",
"enabled": true
},
{
"label": "Collaboration Applications (Template)",
"value": "9c3b882253f02010a52bddeeff7b127f",
"enabled": true
},
{
"label": "Create Problem (Template)",
"value": "c58656adc33020105ae0d2bf6d40dd41",
"enabled": true
},
{
"label": "Demo FLow",
"value": "7c17c60e073c5110e2abf7108c1ed030",
"enabled": true
},
{
"label": "Email Issues (Template)",
"value": "d324faa173702010b5c7e0dbc4f6a727",
"enabled": true
},
{
"label": "Enroll new Beneficiary (Template)",
"value": "20536df3c7c1011047b1d3de17c260ba",
"enabled": true
},
{
"label": "Live Agent Support.",
"value": "ce2ee85053130010cf8cddeeff7b12bf",
"enabled": true
},
{
"label": "Reset Password (Template)",
"value": "71919ecdc7d310100a9b5d83c7c26072",
"enabled": true
},
{
"label": "Start Virtual Machine CAI (Template)",
"value": "6bf968a0ebd530103dedddde23522864",
"enabled": true
}
]
}
],
"score": 0
}

This is the response I get when I hit the same request multiple times (i.e - when I hit the API with the same request payload more than the value of "va.bot.to.bot.take.control_times")-

I have set the value of "va.bot.to.bot.take.control_times" to 5. So, I get the "undefined" response in the 5th request when I hit the API with the same request payload.