Google Chat Integration Not Appearing in Virtual Agent Channels After Plugin Installation

[YuliG]

Hi everyone,

I'm trying to set up the Google Chat integration for Virtual Agent in my PDI but have run into a problem.

What I've done:

1. Installed and Activated the Glide Virtual Agent plugin.

2. Installed the Google Chat Integration for Virtual Agent plugin.

The Issue: After installing the plugins, I navigated to Conversational Interfaces > Channels and Integrations. I expected to see Google Chat listed as an available channel to install, but it is not appearing in the list.

I've already confirmed both plugins are active.

Is there a dependency I'm missing or another step required to make the Google Chat channel visible for configuration?

My instance is on the Yokohama Patch6 release.

Any help would be greatly appreciated. Thanks!

[justinatservice · Accepted solution]

Thanks for bringing this to our attention, this is a known issue and my development team will be deploying a fix later this year. In the meantime, the workaround is to upgrade the Omni-Experience Standard Feature Set: https://store.servicenow.com/store/app/38a96f221b246a50a85b16db234bcb50