HR agent workspace slowness for some users

VinodhaGG · Tuesday

Hi,
My client is facing slowness in HR agent workspace whenever they open HRC and HRT it is taking longer time and same issue is not there for my account and when I impersonate the client also unable to reproduce the slowness.

Please let me know what action I need to take care to fix this issue.

Regards,

Vinodha

Ankur Bawiskar · Tuesday

@VinodhaGG

did you check any client script or ui policy is taking time to execute?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · Tuesday

Try repair/update the plugin once

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Tanushree Maiti · Tuesday

Hi @VinodhaGG ,

Check this Servicenow Support KB if it helps-

How to troubleshoot Slow Transactions or Page Load Issues in Next Experience Workspace and Portal Ex...

Knowledge Article View - Now Support Portal

Agent Workspace loading slowly - Support and Troubleshooting

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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