- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-03-2023 05:06 AM
Im having trouble modifying the link in the Get Open Tickets node which ultimately comes down to the Open Tickets Script. After I append the link, vavars.portalname); to vavars.portalname + '?id=thepageiwant'); it attempts to go to the page and still adds %3Fid%3Dmy_requests to the URL for some reason. I want to remove the my_requests from my URL and add where I want the end user to end up. Any idea where I can get this to go where I want it?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-15-2023 02:00 PM
Check the Service Portal -> Page Route Maps. There could be a page route entry that will override anything ment for my_requests. Also, can you share your code for Open Ticket Script that generates the links?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-17-2023 12:08 PM
After more rigorous troubleshooting of the issue, the solution was the page route maps. I kept staring at the URL which still remained ?id=my_requests but it did end up going to the correct page.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2024 09:11 PM
Hi Wardma,
Did you find a solution for this? I have the same issue.
If yes, pls update the solution.
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-14-2024 07:39 AM
Page Route Maps as suggested by Loudigi. Verify the page route maps are pointing to the appropriate destination if you renamed the destination you will need to update the page route maps affecting any of the intended URL destinations. To be more specific, incident, request item, approval etc. Each page route map should be indicative of where or what its attempting to view.
