HIde or remove Live agent topic in Virtual Agent Lite

[LuLe Game]

I hope you can help me, I'm looking for a way to remove the question from the default conversation in Virtual Agent: "Looks like you might need additional help. Would you like to speak with a live agent instead?" and has Yes/No options. What happens is that I don't know how to connect this to some chat and I would like to remove it. I am using the limited version Virtual Agent Lite in a test instance. I leave a demonstrative screenshot below.

[Mark Roethof]

Hi there,

Because you are using Virtual Agent Lite, so you can't / create any topics. This concerns the Error Handling Topic? Under de Custom Greetings and Setup, maybe you can remove the Setup Topic for Error?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[LuLe Game]

Hey Mark,

I am trying to remove that question from the VA, but nothing seems to work since it is a default conversation not included in the topics. As you mention, this is maybe in Greetings and Setup but nothing again seems to work, I think you cannot remove them, even I changed the setup topics but everything stills the same. What else could I do?

[joshina]

Hi - We are having same requirement, did you got it resolved ? Please share threads if any.

Best Regards

Nachiket 

[LuLe Game]

I think I solve it by going to Virtual Agent - Designer and looking for the topic and makin it innactive. But that´s only my best guess. Can´t remember how