Anyone successfully using Issue Auto Resolution?

[Lynda1]

With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.

I am curious if anyone else has implemented this with success?

Any gotcha moments that might be useful to know?

I do have a case open since our environment is not playing well, figured I would ask while waiting. Since the case is resolved and closer to implementing this, I would really love to learn the gotcha's from those that have successfully implemented Issue Auto resolution.

[Victor Chen]

My advice is to use the Simulation tool to make sure that the incidents are being addressed per your expectations. Use Topic Recommendations to analyze which out-of-box IT topics drive the most deflections. 

[Lynda1]

The simulation tool results is what got me realizing it is a good time to work on IAR. 10% of incidents is an awesome number!

[Kiddy]

@Victor Chen 

can we IAR t in our PDI is it feasible to do in PDI? to first check the results or propose this to our team

[Brian Bakker]

@Kiddy 

Unfortunately, we do not support any AI capabilities such as IAR in a PDI, and you will have to use a Sub Production instance to check the results.

Regards,

Brian