Hi Everyone Has anyone configured "Add the com.glide.cs.conversation_idle_timeout property to the System Property [sys_properties] table to specify the length of time that an abandoned Virtual Agent or Live Agent conversation remains open (idle)." th...
When we updated the plugin for the conversational integration with MS teams our test responses that contained URLs started to display with the whole URL under the text and the link only opens a new blank window in Teams. Is there an option get the li...
Our user adoption after go live has been low and the majority of responses are that they don't notice the little button in the bottom corner. Looking for suggestions on how to get it to pop up like other websites do or put it somewhere in the flow of...
Hi, We have a requirement to allow application CI from cmdb_ci to be selected by user in MS Teams. Please find below the VA coding to return the CI record. we found that if we have gr.setLimit over 128, the virtual agent conversation in Teams will be...
Hi Everyone Does anybody how long it takes for the Virtual agent to abandon a chat if end user does not reply during a topic conversation/non-agent conversations. If this timeout is configurable then please help me with that too. Thanks!
Hi, So I have recently configured Virtual Agent within the company I'm working, it looks like every is happy about the product itself, but I'm still missing out some information's for my reporting myself. When I look in the table [Interaction] then C...
I have installed all VA plugin and configured the outbound endpoint, but when I post the request to /api/sn_va_as_service/bot/integration, The response message is always displayed: ‘There are no agents available at the moment. Please try again later....
NLU is not detecting phrases that previously exist in the model. As an example, one of the phrases is "return my assets". When typing the exact same phrase it doesn't return any topics in VA UI. Any advice how to improve this? Perhaps this is a glit...
Hello, I want to integrate the Microsoft bot with ServiceNow Virtual agent in which I will consume ServiceNow VA as a secondary bot. Using Virtual Agent API I am able to send Inbound requests to ServiceNow VA and also got responses from ServiceNow VA...
Hello, We have configured AI Search Genius Results in Virtual Agent and the search results for Catalog Item and Knowledge Articles surface in the genius result format inside Virtual Agent but it is missing the clickable button option to view further ...
HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...
Is there an easy way see or table that lists what Intent is associated to a model and then the utterances that are associated with the Intents.or Can you extract List of Intents to Excel from a Model and further the Utterances associated to the Inten...
Dear all, I am interested in AI Search and I configured the "Virtual Agent Default AI Search". But when I tried in Virtual Agent, it always shows me regular search results (muti-link results). So I wonder how to get the Genius result.
Hi All,I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.Can someone help me out how to add the survey in Topic.Please find attached screeenshots.
How to get the nowBotID ? which is sent with the request from Inbound Rest Endpointhttps://<instance-url>/api/sn_va_as_service/bot/integrationIs nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ? Inbound r...
