Hi All How can we customise welcome greetings for different portals example service portal = Default welcome Greetings(existing one) customer service portal = Hi how can i help you need custom greetings for separate portals and it should replace de...
Dear all, I want to test the feature of "FAQ Conversation Builder" topic block in Virtual Agent. But it doesn't work: What do I need to configure to make it work?
Hi, Does anyone know which table I can retrieve the user's response for the Virtual Agent Feedback Survey from? I have setup a Virtual Agent Feedback Survey topic to gather feedback from user using Virtual Agent when the chat conversation is ended an...
I am new to Service Now Chatbot Virtual Agent. I would like to know how to find all the dependant Topics or Parent Topics which use a particular Topic Block? When I checked existing Topic Block and navigate to 'Properties' ->View published topics tha...
Team, I want to build a custom web application that enable users to chat directly with a Live agent. So I'm planning to use Virtual Agent REST APIs to pass chat to a live agent. users in my web application would always need to chat with a Live agent,...
Hi All, I have created a custom topic for Hardware related incident and I have created NLU Intents for this topic and configured necessary utterances. I have created one vocabulary source for list of all hardware and configured in the utterance. I cr...
Hello, I have a requirement whereby if a user picks a certain option from a static choice list I need to open a new browser window with a specific URL. Is this possible? Thanks.,
I am trying to access the "Check IT Ticket Status" topic using the Virtual Agent API but I keep getting the response that "You have no active incidents or request items". When I test the same on the Virtual agent designer it works fine, the problem i...
We created our own NLU model (I do not understand why) and we just upgraded to San Diego, running analysis on the Intents, It appears the results are using the ITSM NLU for Virtual Agent module, it appears to ignore the module we created. Topic rec...
Hello, My topics all have a prefix ("XXX YYY"). I know changing the "title" column in the sys_cs_topic table will allow me to display it without the prefix. However, whenever I republish the topic, I have to remember to make this change. Is there an ...
Can we change the name of virtual agent, if possible please suggest me where we can modify the name
I've created a topic Create a ticket or request in Virtual agent. I've used catalog item search topic block to get the catalog item we have searched with user input text. But it is showing all the item available in the catalog. I would like to see o...
I have published one topic, if i test it then it shows like thia phis please help me with this
Hello everyone, Does anyone know on how to make a report to count how many users chat today, I'm gonna use table Interaction [interaction], or anyone know which table that suite the report and what is the parameter? Thanks.
We already have question-answer pairs (10,000 +), can we import the question-answer pairs into ServiceNow, train the Virtual Agent, so employee can get answers via the chat with Virtual Agent?
