When user chats with Live Agent, OOB Language field is used to detect source language (User's language) and translate to target language (Agent's language). We have a custom field on sys_user table which stores user's language preference. Can we use ...
So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it. pic related What am I doing wrong here?
I have a requirement to change the language used when enabling the customer to confirm that the entity found is correct. The example I have is, "We have Timeout or Logged out due to inactivity as Which Error, is this correct?" As you can see, this is...
Hi All,I'm currently using San Diego release for my project.I want to change the default Setup topic-Closing Conversation Customised to a new Setup closing Topic specific for Canada territory.I have created CA specific setup topic for closing convers...
Hello everyone, Whenever my Fallback Search topic is executed, it always displays results from the catalog first instead of knowledge bases. How do I change the order to display knowledge articles first?
We are looking to delegate topic editing and management to other (non-admin,) users. However, to do this it seems we need to give them the full VA admin role, which *also* gives them a huge amount of access to other areas of the platform.Ex: With j...
Hi Experts, How to hide Virtual Agent icon from the HR portal?We need this icon ,on Service Portal only. Could you please suggest ? Thank you.
My integrations of Microsoft Teams + ServiceNow Virtual Agent was already working on our instance till yesterday however it is not working since today morning. My ServiceNow Virtual agent ID is connected to Microsoft Teams ID and the Web ServiceNow V...
I have embedded VA on external websites using engagement messenger. Is there any way to retrieve URL of that website in Virtual Agent topic script ?
Hello I have requirement to Transfer the user to Desired Language Selected Queue as follow Now after selection of this Language we have script action which transfers the user to chat i.e. OOB. vaSystem.connectToAgent(); steps tried:- Working:- ...
Hi,starting to fiddle with NLU and VA, I get an error message with trying to sync the @personName vocabulary source. We have over 700 000 records in the sys_user table and that is what is causing the sync to fail. Is there any way I can modify (set a...
Hello Everyone, I would like to know how to use genius results in Virtual agent ? can someone please provide the steps for the same in case you have configured in your instance ?
In the virtual agent, if the user performs a search and no topics are currently available for that search, an AI Search Fallback flow is triggered. The current setup would allow the user to type a statement and if there is no topic but a genius resul...
Hello, We have been given a requirement that we have partially achieved, but I am wondering if someone can offer a suggestion for the last part. The requirement is around search attachments using AI Search. They do not want the users to be able to ...
I’m building a topic flow and I’m at the point where I’m giving the user the option to raise a HR Ticket. I want to present the user with some non mandatory questions, and give the user the ability to Skip the question if it’s not applicable to them....
